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Personal Banker I Resume Example

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PERSONAL BANKER I
Summary
BANKING CENTER / BRANCH / MANAGEMENT/OPERATIONS Results-driven professional with excellent qualifications and experience to manage and support all day-to-day banking operations/activities. Able to lead cross-functional departments, train and develop employees, and plan and execute strategic business initiatives that drive revenue growth and customer satisfaction. Self-motivated and eager to apply diverse talents toward delivering process improvements and achieving targeted business goals. Use exceptional communication skills to establish rapport and productive relationships with individuals at all levels.
Experience
01/2015 to Current
Personal Banker IRoanoke, VA
  • Leverage excellent relationship building and consultative selling skills to deliver world-class service and support to bank customers.
  • Directly accountable for assisting customers with finding appropriate solutions to their financial needs, opening new accounts, servicing existing accounts, authorized signer with high limits, and processing a diversity of banking transactions.
  • Accountable for professional and courteous communications, demeanor, and interactions with individuals while continuously seeking ways to improve efficiency, generate revenue and profit, and to enhance productivity.
  • Quickly address customer needs and requests, resolve any issues or concerns in a timely manner, adhere to all company policies and procedures, meet/exceed service expectations, and deliver complete customer satisfaction.
  • Continuously develop banking industry and financial product knowledge to support/assist customers.
  • Regularly refer customers to other departments for additional products and services uncovered during interactions.
08/2014 to 08/2015
Inbound Sales SpecialistWells Fargo － Roanoke, VA
  • Held accountable for using excellent organization and coordination skills to assist/support customers.
  • Maintain professional and courteous communications, demeanor, and interactions at all times while providing value-added service.
  • Consistently performed responsibilities/tasks thoroughly, accurately, and with a strong sense of urgency.
  • Accept all new assignments, duties, and responsibilities with a positive, cooperative, and team-oriented attitude.
  • Demonstrate exceptional time management, multi-tasking, and organizational skills while completing work.
  • Maintain knowledge and compliance of lending laws and regulations and virtual library (SOP's) and bulletins.
10/2012 to 05/2015
Tissue Recovery TechnicianLifeNet Health － Roanoke, VA
  • Performs all tasks assigned related to successful completion of tissue recovery operations.
  • Assists the team leader in organizing recovery teams, performs tissue recoveries, and with sufficient experience, performs role of trainer and/or preceptor for new tissue recovery technicians.
  • Train new hires and participate in onboarding.
  • Implemented new hire note cards to have a foundation before going into the field.
  • Recover musculoskeletal tissues, skin, and cardiovascular tissues for transplant and research following LifeNet Helath Standard Operating Procedures, including appropriate donor reconstruction.
  • Assist with performing/documenting a thorough physical examination of the potential donor.
  • Ensures accurate and proper completion of all LifeNet donor chart documentation.
Education and Training
Dec 2013
B.S: Business Administration Human ResourcesDeVry University － Downers, ILBusiness Administration Human Resources
May 2010
Associate of Science: Emergency Medical TechnologyNational Business College － Salem, VAEmergency Medical Technology
Personal Information
Quickly learn and master new systems, processes, and job responsibilities to produce significant contributions. *Exercise good judgment, effectively prioritize tasks, and perform all duties in the best interest of the company. *Solid reputation for professionalism, reliability, and accountability and for maintaining a high level of work quality. *Competent to work in fast-paced environments with the ability to handle challenging situations successfully.
Skills
banking, customer satisfaction, documentation, financial, team leader, multi-tasking, organizational skills, organizing, policies, profit, relationship building, research, selling, SOP, time management, trainer
Additional Information
  • HIGHLIGHT OF QUALIFICATIONS *Quickly learn and master new systems, processes, and job responsibilities to produce significant contributions. *Exercise good judgment, effectively prioritize tasks, and perform all duties in the best interest of the company. *Solid reputation for professionalism, reliability, and accountability and for maintaining a high level of work quality. *Competent to work in fast-paced environments with the ability to handle challenging situations successfully.
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Resume Overview

Companies Worked For:

  • Wells Fargo
  • LifeNet Health

School Attended

  • DeVry University
  • National Business College

Job Titles Held:

  • Personal Banker I
  • Inbound Sales Specialist
  • Tissue Recovery Technician

Degrees

  • B.S : Business Administration Human Resources
    Associate of Science : Emergency Medical Technology

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