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Personal Banker I Resume Example

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PERSONAL BANKER I
Summary

Dear Employer,

Hello my name is Shaniece Parker and I am applying to the open position as a Process Accounting Workflow I. After reading your requirements I believe I am the best suitable candidate because my skills, education, and experience would be beneficial to your company.
I am currently employed with Wells Fargo Bank as a Personal Banker I where in which during my five years of employment I was promoted three times within the company from an operations clerk I to a Teller and now a Banker. My previous job was at Chipotle Mexican Grill as a Service Manger where in which I was promoted three times within the first year and half of employment. My overall work experience qualifies me as an expert in problem-solving and resolution skills, the ability to maneuver between multiple assignments while working under minimal supervision and exercising good judgement when performing duties. My overall education includes having learned management skills, the value of taking ownership, and strong written and verbal communication skills. My skills in administrative routines such as data entry, answering phones, Microsoft Word Excel and powerpoint are proficient along with my ability to type 51wpm.
My resume has been attached for review and all relevant information about my experience and other qualifications has been included in the resume in a clear and concise manner. I look forward to becoming an employee for your company.

Thank you,
Shaniece Parker

Skills
  • Navigate multiple applications SVP, SVT, HOGAN, OIB, Internet, CAS
  • Experienced using Fax, Copier, Scanner, Phone, and Tablet
  • Expert Problem Solver and Resolution skills
  • Written and Verbal Communication skills
  • Track, prioritize, and distribute daily assignments
  • Train new employees
  • Oversee the balancing and various processes performed by team
  • Rapport building
  • Financial product expertise
  • Customer satisfaction
  • Conduct quality monitoring and reporting
  • MS Office proficient -word, powerpoint, and excel basic formulas-sum,average count
  • Strong sense of banking ethics
  • Debt and credit management
  • Data entry, prepare daily and monthly reports
  • Retail operations management
  • Special project handling
  • Coaching and mentorship
  • Goal-oriented, organized, and attention to detail
Experience
Company Name | City, StatePersonal Banker I06/2018 - Current

Veronica Suarez (559)681-1498.

  • Building relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs.
  • Deep knowledge of bank products and services and connecting those to customer needs.
  • Building relationships with branch team members and partners, allowing you to work together to best serve customers.
  • Perform data entry to open new accounts, complete service requests, originate loans, close loans , process payments and submit credit applications..
  • Helping to resolve customer concerns and escalating issues as needed for complex requests.
  • Serving as a risk leader to train new team members on following policies and procedures while preparing daily and monthly reporting.
  • Juggled multiple special projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with supervisors, team members, and customers to find workable solutions on any matters impacting productivity, efficiency, service, or problem solving.
  • Handled all delegated tasks, including track, prioritize and distribute daily assignments to process customer payments or applications.
Company Name | City, StateTeller12/2016 - 06/2018

Tammi Henderson (559)681-1498.

  • Process customer payments, deposits, and withdrawals while building long term relationships.
  • Deep knowledge of bank products, services, credits, debits and connecting those to customer needs.
  • Building relationships with branch team members and partners, allowing you to work together to best serve customers.
  • Inform customers of self-service digital options and demonstrate them to customers.
  • Helping to resolve customer concerns and escalating issues as needed.
  • Serving as a risk leader and following policies and procedures.
Company Name | City, StateOperations Clerk II09/2015 - 11/2016

Juan Romero (213) 628-2256.

  • Receiving, processing, and verifying deposits.
  • Handle resolutions in a timely and efficient manner.
  • Process transactions before production deadlines.
  • Maintain and uphold personal customer account information.
  • Assemble, organize, distribute and track customer account information.
Company Name | City, StateService Manager, Supervisor03/2011 - 08/2015

Mark Montoya (525)215-1242

  • Manage and maintain store operations.
  • Process and track expense report.
  • Coordinate and schedule appointments.
  • Manage and maintain training of the new and existing staff.
  • Maintain a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
  • Maintain a clean, organized line with properly functioning line equipment.
  • The responsibilities of this position require Service Managers to be on their feet working while clocked in, unless on break.
  • If they are not busy, they are expected to evaluate what other tasks need to be completed, and assist others with those tasks.
  • Making sure great tasting, high quality food is served.
  • Resolving food quality issues.
  • Resolving customer incidents and working to ensure positive customer experiences.
Education and Training
California State University Of Dominguez Hills | CityBachelor of Science in Business AdministrationExpected in 09/2022
Crenshaw High School | CityHigh School Diploma2006

Graduated, High School (Silver Seal Honors

Accomplishments
  • Led team to achieve top 5 branch in south bay district in customer satisfaction, earning recognition from upper management and financial reward.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
Certifications
  • CA Notary Public
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Resume Overview

School Attended

  • California State University Of Dominguez Hills
  • Crenshaw High School

Job Titles Held:

  • Personal Banker I
  • Teller
  • Operations Clerk II
  • Service Manager, Supervisor

Degrees

  • Bachelor of Science in Business Administration
    High School Diploma

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