Dedicated and focused manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer service professional adept at managing multiple tasks with ease using expert time management methods. Flexible and hardworking with the drive to succeed. Seeking a role of increased responsibility and authority.
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Promoted to manager after six months of employment.
Increased office organization by developing more efficient job duties schedule and daily protocol.
Increased revenues by $300 through awareness with sales and marketing efforts.
Promoted to Personal Banker after only one month of employment.
Received two certificates for my sales of 150% and better.
Generated sales by gathering leads through cold calling businesses ("Business Blitz"), warm calls through customers coming into the bank, and setting up off-sites within the community. Took sole responsibility for completing the Business Blitz for our branch monthly and setting up at least three offsite activities. Delivered superior customer service by monitoring customers accounts upon request, setting up accounts based on what is best for the customer while balancing what will profit the bank, and establishing close relationships with the customers. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Confirmed that appropriate changes were made to resolve customers' problems. Trained in negotiations and time management. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Attained my goal every month, always reaching to at least be at 150%.
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Developed reports for new business ideas. Increased sales by 40% during my time there by launching multiple marketing campaigns. Created an official company page on Facebook to facilitate interaction with customers. Implemented and evolved strategies to target new business opportunities and new markets. Through these tasks turned this off-site facility into a success.
3.5 GPA
Coursework in Customer Service, Microsoft Office 2007, and Sales
3.9 GPA
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School Attended
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