Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Skills
  • Financial product expertise
  • Rapport building
  • Branch operations
  • Exceptional customer service
  • Currency and coin counter
  • Bilingual in [Language]
  • MS Office proficient
  • Excellent communication skills
  • Cash drawer balancing
  • Product recommendations
  • Staff mentoring
  • Issue resolution
  • Loss prevention
  • Credit and cash transactions
  • Cash management
  • Proficient multi-tasker
  • Effective use of multi-media teaching tools
  • Employee coaching
Experience
08/2019 to Current Personal Banker Tri Counties Bank | Colusa, CA,
  • Met with clients to help improve budget management and financial guidance.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Partnered with bankers and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Created strategic financial solutions to suit individualized client needs.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Developed highly effective teams to support branch operations and cultivate customer satisfaction.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Established connections with new clients through proactive follow-up strategies.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Reduced bank losses by setting successful risk management policies.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Advised customers on bank products, services and financial planning options.
05/2016 to 08/2019 Teller Lakeland Bank | Jackson, NJ,
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Recommended bank products and services to current and prospective customers.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Responded and assisted customers with account inquiries and updates.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Completed daily cash balancing, including the ATM.
  • Reduced bank losses by setting successful risk management policies.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with account updates, new service additions and promotional offers.
12/2012 to 04/2016 Shift Leader Mfa Oil | Lees Summit, MO,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Monitored and counted food stock and supplies to reorder on time.
  • Accurately made change for cash transactions.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Expected in | General Studies Georgia Perimeter College, Atlanta, GPA:
Expected in 05/2012 High School Diploma | North Atlanta High School, Atlanta, GPA:
Summary

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Personable and dedicated Customer Service Representative . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software]. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

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Resume Overview

School Attended

  • Georgia Perimeter College
  • North Atlanta High School

Job Titles Held:

  • Personal Banker
  • Teller
  • Shift Leader

Degrees

  • Some College (No Degree)
  • High School Diploma

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