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Personal Banker Resume Example

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PERSONAL BANKER
Summary
Dynamic and reliable Personal Banker with 8 years of retail customer service and retail banking experience. Seasoned customer service specialist with background in providing advice on diverse customer situations along with great empathy and commitment.
Skills
  • Acquainted with handling diversified duties in a demanding setting
  • Confident Communicator
  • Constructively managed difficult clients
  • Computer knowledge/ comfortable with MS Office
  • Excellent organizational and numerical skills



  • Listen and develop rapport
  • Manage time effectively to satisfy deadlines
  • Astute problem solver
  • Strategic Thinker
  • Team oriented- Self-starter
  • Work well under stress
  • Fluent in English and Spanish
  • Goal and detail focused
Experience
11/2015 - Current
Horizon Bank - Owosso , MIPersonal Banker
  • Demonstrate leadership.
  • Build lifelong relationships with customers, both consumers and small businesses.
  • Demonstrate a genuine interest in customers by asking questions to understand what's important to them and how Wells Fargo could help.
  • Able to present a tailored banking experience to the customer to provide convenience and financial solutions.
  • Work with Wells Fargo partners by introducing customers with special financial needs.



08/2005 - 07/2012
Neiman Marcus - San Francisco , CARetail Customer Service Manager
  • Direct and supervise employees, engage in sales, inventory-taking, and perform services for customers.
  • Establish and implement policies, goals, objectives, and procedures for the front-end department.
  • Examine merchandise to ensure price accuracy and advertised sales are appropriately functioning.
  • Instruct staff how to handle difficult and complicated sales.
  • Maintain an accurate amount of cash for daily use at the front-end.
  • Monitor customer service procedures, including Western union and lottery stations.
  • Monitor sales activities to ensure customers receive satisfactory service and quality goods.
  • Oversee all Front-end transactions, delegate duties, organize staff schedules and supervise day-to-day activities.
  • Provide customer service by greeting and assisting customers, as well as to respond to customer inquiries and concerns.
  • Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor.
  • Train and evaluate front-end staff.
08/2007 - 08/2008
Sears Holdings Corporation - City , STATECash Office Associate
  • Account any revenue accrued by all department from the previous business day.
  • Adhere to company guidelines for money exchange from the safe to the store.
  • Complete cash office procedures in an accurate and timely manner, reconcile daily cash, print required reports and distribute to appropriate associates.
  • Communicate register errors to the front-end and work closely with Asset Protection Coach to fix errors.
  • Demonstrate a high level of confidentiality when handling register errors and violations.
  • Send deposits to the bank.
Education and Training
Millersville University - City, State, United StatesBusiness Administration
2010
Harrisburg Area Community College - City, State, United SatetsAssociate's Degree: Business Administration
2014
Allen Schools of Health Sciences - City, State, United StatesCertificate: Medical Billing and Coding
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Millersville University
  • Harrisburg Area Community College
  • Allen Schools of Health Sciences

Job Titles Held:

  • Personal Banker
  • Retail Customer Service Manager
  • Cash Office Associate

Degrees

  • Business Administration
    Associate's Degree : Business Administration
    Certificate : Medical Billing and Coding

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