Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dynamic and reliable Personal Banker with 8 years of retail customer service and retail banking experience. Seasoned customer service specialist with background in providing advice on diverse customer situations along with great empathy and commitment.
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Skills
Acquainted with handling diversified duties in a demanding setting
Confident Communicator
Constructively managed difficult clients
Computer knowledge/ comfortable with MS Office
Excellent organizational and numerical skills
Listen and develop rapport
Manage time effectively to satisfy deadlines
Astute problem solver
Strategic Thinker
Team oriented- Self-starter
Work well under stress
Fluent in English and Spanish
Goal and detail focused
Experience
10/2015 to CurrentPersonal BankerHorizon Bank | Owosso, MI,
Demonstrate leadership.
Build lifelong relationships with customers, both consumers and small businesses.
Demonstrate a genuine interest in customers by asking questions to understand what’s important to them and how Wells Fargo could help.
Able to present a tailored banking experience to the customer to provide convenience and financial solutions.
Work with Wells Fargo partners by introducing customers with special financial needs.
07/2005 to 06/2012Retail Customer Service ManagerNeiman Marcus | San Francisco, CA,
Direct and supervise employees, engage in sales, inventory-taking, and perform services for
customers.
Establish and implement policies, goals, objectives, and procedures for the front-end
department.
Examine merchandise to ensure price accuracy and advertised sales are appropriately
functioning.
Instruct staff how to handle difficult and complicated sales.
Maintain an accurate amount of cash for daily use at the front-end.
Monitor customer service procedures, including Western union and lottery stations.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Oversee all Front-end transactions, delegate duties, organize staff schedules and supervise
day-to-day activities.
Provide customer service by greeting and assisting customers, as well as to respond to
customer inquiries and concerns.
Responsible for communicating the customer needs, in terms of inventory, to the back end
supervisor.
Train and evaluate front-end staff.
07/2007 to 07/2008Cash Office AssociateSears Holdings Corporation | City, STATE,
Account any revenue accrued by all department from the previous business day.
Adhere to company guidelines for money exchange from the safe to the store.
Complete cash office procedures in an accurate and timely manner, reconcile daily cash, print
required reports and distribute to appropriate associates.
Communicate register errors to the front-end and work closely with Asset Protection Coach to fix
errors.
Demonstrate a high level of confidentiality when handling register errors and violations.
Send deposits to the bank.
Education and Training
Expected in | Business AdministrationMillersville University, Millersville, PAGPA:
Expected in 2010Associate's Degree | Business Administration Harrisburg Area Community College, Lebanon, PAGPA:
Expected in 2014Certificate | Medical Billing and CodingAllen Schools of Health Sciences, Jamaica, New YorkGPA:
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