Personal Banker Resume Example
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PERSONAL BANKER
Summary
Dynamic and reliable Personal Banker with 8 years of retail customer service and retail banking experience. Seasoned customer service specialist with background in providing advice on diverse customer situations along with great empathy and commitment.
Skills
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Experience
11/2015 - Current
Horizon Bank － Owosso , MIPersonal Banker
- Demonstrate leadership.
- Build lifelong relationships with customers, both consumers and small businesses.
- Demonstrate a genuine interest in customers by asking questions to understand what's important to them and how Wells Fargo could help.
- Able to present a tailored banking experience to the customer to provide convenience and financial solutions.
- Work with Wells Fargo partners by introducing customers with special financial needs.
08/2005 - 07/2012
Neiman Marcus － San Francisco , CARetail Customer Service Manager
- Direct and supervise employees, engage in sales, inventory-taking, and perform services for customers.
- Establish and implement policies, goals, objectives, and procedures for the front-end department.
- Examine merchandise to ensure price accuracy and advertised sales are appropriately functioning.
- Instruct staff how to handle difficult and complicated sales.
- Maintain an accurate amount of cash for daily use at the front-end.
- Monitor customer service procedures, including Western union and lottery stations.
- Monitor sales activities to ensure customers receive satisfactory service and quality goods.
- Oversee all Front-end transactions, delegate duties, organize staff schedules and supervise day-to-day activities.
- Provide customer service by greeting and assisting customers, as well as to respond to customer inquiries and concerns.
- Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor.
- Train and evaluate front-end staff.
08/2007 - 08/2008
Sears Holdings Corporation － City , STATECash Office Associate
- Account any revenue accrued by all department from the previous business day.
- Adhere to company guidelines for money exchange from the safe to the store.
- Complete cash office procedures in an accurate and timely manner, reconcile daily cash, print required reports and distribute to appropriate associates.
- Communicate register errors to the front-end and work closely with Asset Protection Coach to fix errors.
- Demonstrate a high level of confidentiality when handling register errors and violations.
- Send deposits to the bank.
Education and Training
Millersville University － City, State, United StatesBusiness Administration
2010
Harrisburg Area Community College － City, State, United SatetsAssociate's Degree: Business Administration
2014
Allen Schools of Health Sciences － City, State, United StatesCertificate: Medical Billing and Coding
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Resume Overview
School Attended
- Millersville University
- Harrisburg Area Community College
- Allen Schools of Health Sciences
Job Titles Held:
- Personal Banker
- Retail Customer Service Manager
- Cash Office Associate
Degrees
- Business Administration
Associate's Degree : Business Administration
Certificate : Medical Billing and Coding
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