Personal Banker Resume Example Company Name

PERSONAL BANKER

Summary

Dynamic and reliable Personal Banker with 8 years of retail customer service and retail banking experience. Seasoned customer service specialist with background in providing advice on diverse customer situations along with great empathy and commitment.

Skills

Acquainted with handling diversified duties in a demanding setting
Confident Communicator
Constructively managed difficult clients
Computer knowledge/ comfortable with MS Office
Excellent organizational and numerical skills

Listen and develop rapport
Manage time effectively to satisfy deadlines
Astute problem solver
Strategic Thinker
Team oriented- Self-starter
Work well under stress
Fluent in English and Spanish
Goal and detail focused

Experience

11/2015 - Current

Company Name － City, StatePersonal Banker

Demonstrate leadership.
Build lifelong relationships with customers, both consumers and small businesses.
Demonstrate a genuine interest in customers by asking questions to understand what's important to them and how Wells Fargo could help.
Able to present a tailored banking experience to the customer to provide convenience and financial solutions.
Work with Wells Fargo partners by introducing customers with special financial needs.

08/2005 - 07/2012

Company Name － City, StateRetail Customer Service Manager

Direct and supervise employees, engage in sales, inventory-taking, and perform services for customers.
Establish and implement policies, goals, objectives, and procedures for the front-end department.
Examine merchandise to ensure price accuracy and advertised sales are appropriately functioning.
Instruct staff how to handle difficult and complicated sales.
Maintain an accurate amount of cash for daily use at the front-end.
Monitor customer service procedures, including Western union and lottery stations.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Oversee all Front-end transactions, delegate duties, organize staff schedules and supervise day-to-day activities.
Provide customer service by greeting and assisting customers, as well as to respond to customer inquiries and concerns.
Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor.
Train and evaluate front-end staff.

08/2007 - 08/2008

Company Name － City, StateCash Office Associate

Account any revenue accrued by all department from the previous business day.
Adhere to company guidelines for money exchange from the safe to the store.
Complete cash office procedures in an accurate and timely manner, reconcile daily cash, print required reports and distribute to appropriate associates.
Communicate register errors to the front-end and work closely with Asset Protection Coach to fix errors.
Demonstrate a high level of confidentiality when handling register errors and violations.
Send deposits to the bank.

Education and Training

Millersville University － City, State, United StatesBusiness Administration

2010

Harrisburg Area Community College － City, State, United SatetsAssociate's Degree: Business Administration

2014

Allen Schools of Health Sciences － City, State, United StatesCertificate: Medical Billing and Coding

Resume Overview

School Attended

Millersville University
Harrisburg Area Community College
Allen Schools of Health Sciences

Job Titles Held:

Personal Banker
Retail Customer Service Manager
Cash Office Associate

Degrees

Business Administration
Associate's Degree : Business Administration
Certificate : Medical Billing and Coding

Personal Banker Resume Example

Resume Score: 80%

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