Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Dynamic and reliable Personal Banker with 8 years of retail customer service and retail banking experience. Seasoned customer service specialist with background in providing advice on diverse customer situations along with great empathy and commitment.
  • Acquainted with handling diversified duties in a demanding setting
  • Confident Communicator
  • Constructively managed difficult clients
  • Computer knowledge/ comfortable with MS Office
  • Excellent organizational and numerical skills

  • Listen and develop rapport
  • Manage time effectively to satisfy deadlines
  • Astute problem solver
  • Strategic Thinker
  • Team oriented- Self-starter
  • Work well under stress
  • Fluent in English and Spanish
  • Goal and detail focused
10/2015 to Current Personal Banker Horizon Bank | Owosso, MI,
  • Demonstrate leadership.
  • Build lifelong relationships with customers, both consumers and small businesses.
  • Demonstrate a genuine interest in customers by asking questions to understand what’s important to them and how Wells Fargo could help.
  • Able to present a tailored banking experience to the customer to provide convenience and financial solutions.
  • Work with Wells Fargo partners by introducing customers with special financial needs.

07/2005 to 06/2012 Retail Customer Service Manager Neiman Marcus | San Francisco, CA,
  • Direct and supervise employees, engage in sales, inventory-taking, and perform services for customers.
  • Establish and implement policies, goals, objectives, and procedures for the front-end department.
  • Examine merchandise to ensure price accuracy and advertised sales are appropriately functioning.
  • Instruct staff how to handle difficult and complicated sales.
  • Maintain an accurate amount of cash for daily use at the front-end.
  • Monitor customer service procedures, including Western union and lottery stations.
  • Monitor sales activities to ensure customers receive satisfactory service and quality goods.
  • Oversee all Front-end transactions, delegate duties, organize staff schedules and supervise day-to-day activities.
  • Provide customer service by greeting and assisting customers, as well as to respond to customer inquiries and concerns.
  • Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor.
  • Train and evaluate front-end staff.
07/2007 to 07/2008 Cash Office Associate Sears Holdings Corporation | City, STATE,
  • Account any revenue accrued by all department from the previous business day.
  • Adhere to company guidelines for money exchange from the safe to the store.
  • Complete cash office procedures in an accurate and timely manner, reconcile daily cash, print required reports and distribute to appropriate associates.
  • Communicate register errors to the front-end and work closely with Asset Protection Coach to fix errors.
  • Demonstrate a high level of confidentiality when handling register errors and violations.
  • Send deposits to the bank.
Education and Training
Expected in | Business Administration Millersville University, Millersville, PA GPA:
Expected in 2010 Associate's Degree | Business Administration Harrisburg Area Community College, Lebanon, PA GPA:
Expected in 2014 Certificate | Medical Billing and Coding Allen Schools of Health Sciences, Jamaica, New York GPA:

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School Attended

  • Millersville University
  • Harrisburg Area Community College
  • Allen Schools of Health Sciences

Job Titles Held:

  • Personal Banker
  • Retail Customer Service Manager
  • Cash Office Associate


  • Associate's Degree
  • Certificate

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