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Personal Banker Resume Example

Resume Score: 80%

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PERSONAL BANKER
Summary

Demonstrated an ability to proactively gain extensive product knowledge and combine that with strong customer relationship skills to achieve a solid record of sales success. I have shown excellent employee relationship skills as well. I am productive and keep an efficient work habit without supervision. I am known to have a positive attitude and high energy that can help motivate a team. I am a team player and performer on my sales team with more than 11 years sales/customer service experience and 2 years leadership experience

Skills
  • Cash vault audit
  • Sales growth
  • Branch operations
  • Rapport building
  • Loan application advisement
  • Customer satisfaction
  • Financial product expertise
  • Safe and vault operation
  • MS Office proficient
  • Strong sense of banking ethics
  • Debt and credit management
  • Currency and coin counter
  • Exceptional customer service
  • Excellent communication skills
  • Risk management evaluation background
Experience
Wells Fargo | Bessemer, ALPersonal Banker05/2016 - Current
  • Created strategic financial solutions to suit individualized client needs.
  • Met with clients to facilitate budget management and financial guidance.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Established connections with new clients through proactive follow-up strategies.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
AT&T | Birmingham, ALRetail Sales Associate07/2014 - 05/2016
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Promoted brand through event marketing, demonstrations and sales.
  • Adhered to all company initiatives and achieved established goals for each.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed cash register operations using POS system, including processing sales and returns.
BestBuy Mobile | Birmingham, ALAssistant Manager02/2012 - 07/2014
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Best Buy | Alabaster, ALComputer and Tablets Product Specialist03/2010 - 02/2012
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Rearranged products to make sure assigned areas looked clean and inviting to shoppers.
  • Provided assistance to customers, helping find needed products and introducing new offerings.
  • Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
  • Took part in trainings and workshops, learning about upcoming product launches and new merchandise.
  • Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Performed daily maintenance of computer systems to keep network processes fluid.
Education and Training
Pitt Community College | Winterville, NCSome College (No Degree)
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wells Fargo
  • AT&T
  • BestBuy Mobile
  • Best Buy

School Attended

  • Pitt Community College

Job Titles Held:

  • Personal Banker
  • Retail Sales Associate
  • Assistant Manager
  • Computer and Tablets Product Specialist

Degrees

  • Some College (No Degree)

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