personal banker resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-oriented bank professional with track record of dependability and leadership. Knowledgeable in Q&A methodology with proven history of reducing errors to increase quality. Meticulous with recordkeeping and tracking catching irregularities glitches or wrongdoing that does not comply with company local state and federal laws and policies. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.

  • Auditing, accounting, and corporate finance
  • Quality control processes
  • Fraud investigations
  • Numeracy skills
  • Data management
  • Regulations and compliance
  • Regulatory filings
  • Relationship building and management
Work History
02/2019 to Current PERSONAL BANKER Columbia Banking System, Inc. | Redmond, WA,
  • Thorough knowledge of banking regulations, bank operations and procedures, accounting, risk management controls, automated systems, internal control objectives and practices, and audit concepts and techniques.
  • Served as leader in managing risk and branch audit captain; accountable for alignment with applicable regulations, policy, procedure requirements, audit and escalation procedures.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Reviewed audit reports of internal and external auditors to monitor adequacy of scope of reports or to discover specific weaknesses in internal routines.
  • Monitored financial activities and details to ensure that all legal and regulatory requirements are met.
  • Ensured compliance of regulations controls and procedures in self audits.
  • Navigated multiple computer systems, applications, and utilized search tools to find information.
  • Developed top-performing teams, leading to increased branch efficiency.
01/2018 to 02/2019 LEAD TELLER Premier Federal Credit Union | Charlotte - University, NC,
  • Reviewed operational and security reports monthly to ensure compliance by all branch employees and identify any possible hazards or security breaches.
  • Successfully audited the branch monthly and train bank staff on the Store Vision teller program.
  • Organized branch files and maintained order within multiple branch settings.
  • Investigated and reported overages and shortages in accordance with internal procedures and policies.
  • Supported Branch Manager on daily operations regarding ATM balance, vault processes, change orders, and loan disbursement.
  • Delegated tasks to tellers to maintain a fresh eye aspect and to help remain in accordance with bank and federal policies regarding security and operations.
  • Provided daily coaching and development of tellers to guarantee accuracy and confidentially of all transactions.
  • Provided proper documentation for customers requesting verification of assets and assist in setting up budgets.
07/2014 to 01/2018 TELLER Westconsin Credit Union | Amery, WI,
  • Managed counting of bulk/vault cash, reconciliation of teller drawers, reversal of service charges, auditing of cash/procedures and resolution of customer disputes.
  • Accurately and efficiently completed transactions for all customers.
  • Investigated root cause and resolve issues for all cash drawer and transaction discrepancies.
  • Was nominated teller captain to supervise the processing of deposits, withdrawals, loan payments, safe deposit payments, ATM transactions, money orders, savings bonds, travelers checks and other transactions.
  • Maintained a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Leveraged organizational and prioritization abilities, couples with superior attention to detail to efficiently process 30+ transactions per hour, attending to close to 100 customers on daily basis.
  • Reviewed deposit holds and other infrequent or complex tasks to ensure accuracy prior to providing information to customers or forwarding to other areas of the bank.
  • Exceeded goals through effective task prioritization.
03/2012 to 06/2016 HEAD WAITRESS Ultimate California Pizza | City, STATE,
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Recruited, interviewed and hired employees offering talent, charisma and experience to restaurant team.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Supervised staff of 10 servers while serving tables and maintaining inventories.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Eased team transitions and new employee orientation through effective training and development.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Expected in 12/2016 Bachelor of Science | Business Administration And Management, Human Resources Coastal Carolina University, Conway, SC GPA:
Expected in 06/2012 High School Diploma | Myrtle Beach High School, Myrtle Beach, SC GPA:

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Resume Overview

School Attended

  • Coastal Carolina University
  • Myrtle Beach High School

Job Titles Held:



  • Bachelor of Science
  • High School Diploma

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