Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated and hands-on Community Manager able to improve properties and streamline operations for efficiency. Hardworking and resourceful with a friendly and open approach. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Ready to bring many years of experience to new position with room for advancement.
Skills
Daily operations oversight
Payment management
Issue resolution
Property tours and inspections
Facility repair reporting
Amenities expertise
Property inspections
Expertise in Onesite, Performance Analytics, Yieldstar, Oracle, JDE, Yardi, Blue Moon
Property management
Staff management
Vendor management
Client service and support
Marketing and advertising
Leasing and sales
Business development
Workplace safety
Event planning
Meeting participation
Administrative abilities
Database management
Benefits and compensation management
Payroll coordination
Recruitment
Succession planning
Workforce improvements
Organizational development
Risk management
Conflict resolution
Multitasking abilities
Work History
09/2013 to 11/2019Personal BankerWashington Federal | Tucson, AZ,
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Helped clients plan for and fund retirements using mutual funds and other options.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Identified and investigated variances to financial plans and forecasts.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Built client rapport to ensure consistent satisfaction and loyalty.
Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
04/2013 to 09/2013Human Resources and Executive Administrative AssistantAmarillo College | Hereford, TX,
Handled all scheduling for multiple executive's calendars and prepared meeting agenda and materials.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Carefully transcribed phone messages and relayed to appropriate personnel.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Worked with senior management to initiate new projects and assist in various processes.
Collaborated with management to build and implement effective, modern employment policies.
Reviewed job applications to identify, vet and recommend optimal candidates.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
02/2012 to 11/2012Leasing SpecialistBox | Chicago, IL,
Managed all aspects of customer service, including but not limited to, greeting clients, showing apartments, answering questions and redirecting concerns to close leases, preparing leases and resolving resident issues.
Collected rent and tracked resident payments and information in Yardi.
Validated rental eligibility by using Waterton's verification process.
Marketed property to local businesses through collateral, emails and phone calls.
Resolved conflicts between residents.
Distributed and followed up on renewal notices.
Escalated any major issues to property manager for immediate remediation.
Maintained sufficient number of units market-ready at all times.
08/2011 to 02/2012Community ManagerCamden Property Trust | City, STATE,
Oversaw management of multiple properties while providing exemplary service to customers.
Maximized rental income while minimizing expenses through effective planning and control.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Established strong, professional relationships with leasing and maintenance teams and residents by promoting team collaboration and delivering exemplary service.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Analyzed and evaluated monthly and quarterly financial statements.
Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs and capital improvement projects.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Boosted occupancy by leveraging market knowledge and successful promotional strategies.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Expected in | Business AdministrationCentury Community College, White Bear Lake, MN, GPA:
President of Century College Spanish Club
Vice President Elect of Century College Student Senate
Member of Century College Student Life (Budget Committee)
Member of Minnesota State College Student Association
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School Attended
Century Community College
Job Titles Held:
Personal Banker
Human Resources and Executive Administrative Assistant
