Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Ambitious student pursuing business degree eager to contribute developed knowledge in banking role. Skilled in sales and marketing in banking settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Skills
  • Financial strategy management
  • Rapport building
  • Increased revenue
  • Sales growth
  • Customer satisfaction
  • Branch operations
  • Financial product expertise
  • Marketing and sales
Experience
Personal Banker, 09/2019 to 04/2021
Simmons BankLincoln, AR,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Created strategic financial solutions to suit individualized client needs.
  • Expanded client base through consistent product promotion and sales strategy.
  • Met with clients to facilitate budget management and financial guidance.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Developed highly productive teams to support branch operations and cultivate customer satisfaction.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
  • Ordered supplies and materials to secure inventory and sensitive and propriety items.
  • Profiled customers effectively to identify needs and match bank products.
  • Supported current and prospective customers with personalized banking services.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Handled teller functions with high accuracy, including making deposits and withdrawals, collecting payments and processing cash orders.
  • Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
  • Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Assisted commercial lenders with loan servicing, cash management and customer concerns.
Teller, 12/2017 to 09/2019
Trustone FinancialPlymouth, MN,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Handled daily team scheduling and properly staffed shifts.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Researched account information regarding loans and deposits.
Assistant Store Manager, 12/2016 to 12/2017
Goodwill OmahaPapillion, NE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Conducted analysis to address productivity and improve employee morale.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
Education and Training
High School Diploma: , Expected in 06/2016
Dublin Coffman High School - Dublin, OH
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Dublin Coffman High School

Job Titles Held:

  • Personal Banker
  • Teller
  • Assistant Store Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: