Personal Bank Teller Service Representative resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over 6 years of progressive experience in retail banking.
Energetic Digital Marketer in training passionate about developing and implementing initiatives to optimize digital marketing campaigns across all channels. Strong grasp of current marketing tools and strategies with excellent track record of leading integrated campaigns from concept through execution. Enthusiastic collaborator accustomed to building rapport with marketing teams, programmers and vendors to launch campaigns within time and budget constraints.
Skills
Spanish speaking
Relationship building and management
Compliance, banking laws and regulations
Loans
Rapid data entry skills
Financial Advising
Cash Handling
Positive
Financial services
Excellent time management skills
Business Development
Analytics and SEO
Digital marketing
Life insurance
Work History
02/2019 to 11/2020Personal Bank Teller/Service Representative G4s | Columbia, SC,
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Increased loans and earnings by establishing new mortgage, auto, and personal loans including new accounts.
Prepared, sorted and distributed New account reports to appropriate branches.
Maintained teller drawer to perform bank transactions.
Executed wire transfers, stop payments and account transfers.
Identified sales opportunities and referred customers to branch partners in financial services.
Handled various accounting transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Maintained friendly and professional customer interactions.
Advised clients on mortgage, education and personal loans.
09/2016 to 10/2018Bank SupervisorAcadia Healthcare Inc. | Carlsbad, CA,
Boosted revenue and grew sales team numbers throughout each month.
Submitted loan applications to loan underwriter for verification and recommendation.
Recruited, interviewed, hired and trained 3 employees and implemented mentoring program to promote positive feedback and engagement.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Assessed employee performance and developed improvement plans.
Resolved escalated customer issues.
Protected company assets with strategic risk management approaches.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Recommended loan approvals and denials based on customer loan application reviews.
Met deadlines by proactively managing individual and team tasks.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
10/2014 to 07/2016Receptionist Buffett Senior Healthcare | Dallas, TX,
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Resolved customer problems and complaints.
Scheduled and confirmed appointments and meetings for housing, residents, and sponsors.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Collected, sorted, distributed and sent mail and packages.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Maintained building security by monitoring logbook and issuing visitor badges.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Corresponded with clients through email, telephone or postal mail.
08/2013 to 10/2013Sales AssociateTuesday Morning | City, STATE,
Engaged with customers to effectively build rapport and lasting relationships.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maintained records related to sales, returns and inventory availability.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Educated customers on promotions to enhance sales.
Tracked stock using company inventory management software.
Processed product returns and assisted customers with other selections.
Education
Expected in 02/2013Diploma | Majored in Mathematics And Architect Design Quest Early Graduate High School , Burnet, TX, GPA:
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