LiveCareer-Resume

payroll specialist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent and driven professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Amiably skilled in creating constructive and cooperative working relationships within a team setting. A solid leader who successfully follows through with team goals and expectations.

Highlights
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • People-oriented
  • Oracle
  • Customer relations
  • Business performance improvement
  • Training and development
  • Flexible
  • Excellent time management skills
  • Analytical
  • Process implementation
  • SOX Compliance
  • Innovative
  • Exceptional interpersonal skills
  • New hire orientation
Accomplishments

Process Improvement

  • Oversaw implementation of new processes which have resulted in more efficient time management for employees and more cost-effective services.

Training

  • Revamped and developed a new training program for incoming Retirement Plan Coordinator.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Experience
Payroll Specialist, 06/2014 to Current
Sonepar UsaWest Point, MS,
  • Planned, directed and monitored regulatory operations.
  • Monitored ongoing expenses relative to budget projections.
  • Planned, coordinated and controlled daily operations of the organization.
  • Contributed to the strategy and business model for the product line.
  • Trained and supported users during new system implementations and upgrades.
  • Documented business requirements, functional specifications and training procedures.
  • Implemented processes to streamline workflow.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Managed accounts payable for an organization of 10,000 personnel.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Conducted benefits administration for [Number] benefit-eligible employees.
  • Supported 10,000 employees at all levels, including executive leadership.
  • Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes.
Assistant Agency Operator, 04/2006 to 03/2014
AVIS-BUDGET GROUPCity, STATE,
  • Assisted Agency Operator with daily administrative responsibilities.
  • Served as Acting Manager in the absence of the Agency Operator.
  • Built and maintained relationships with customers and local business partners.
  • Identify and resolve potential problems relating to rental contract.
  • Compiled, created and maintained a variety of reports, databases and charts using various software applications.
  • Produced monthly and ad hoc reports for various locations.
  • Partnered with management team and other Agency Operators to manage projects that support current and future business goals and strategies.
  • Implemented New Hire and subsequent training.
  • Continually reviews training needs of Agency locations.
  • Provide coaching and mentoring to staff in order to deliver quality service and solutions to customers and business partners.
Retirement Plan Coordinator, 02/2007 to 08/2013
T. ROWE PRICE RETIREMENT PLAN SERVICES, INCCity, STATE,
  • Utilized Consultative Client Interaction methods to assist and consult clients with projects.
  • Used questioning and active listening skills to explore and address the stated and unstated needs of clients.
  • Strategically position long-term, forward-thinking solutions with features, benefits, and risks that match client needs and concerns.
  • Prepared and reviewed project documentation, to meet project objectives and key deliverables.
  • Developed and delivered request for financial information and reporting from clients, auditors and internal groups.
  • Reviewed, maintained and understood all 401(k), Pension, ESOP, etc.
  • plan related documents.
  • Maintained plan procedures and forms; review and maintain internal and external plan documents.
  • Ensured retirement and pension plans were in compliance with government regulation.
  • Knowledgeable of the DOL and IRS rules and regulations on retirement and pension plans.
  • Served as a main point of contact for Retirement Plan clients.
  • Manage daily communications with internal and external parties to satisfy, maintain and improve client relationships.
  • Assisted with preparing and distributing enrollment, new hire and termination packets to participants.
  • Participate in Open Enrollment process.
  • Worked with ADP, Paychex and other payroll vendors to create, maintain and transmit payroll and maintenance files.
  • Involved in the transition of new clients to Retirement Plan Services.
  • Conduct meetings with both internal and external parties involved.
  • Maintain Project Log, communicate the status of the transition and report timeline updates.
  • Served as a Subject Matter Expert for several internal systems and projects, such as Contribution Manager, Client Access Inquiry System, 404 (a) Participant Disclosure, Onboarding Training Redesign Project, Communication Action Team, Retirement Plans Loan Program, etc.
  • Facilitated and developed training program for new employees.
  • Provide support for employees through mentoring program, observation and feedback.
Education
Bachelor of Science: Human Services Administration, Expected in May of 2015
University of Baltimore - Baltimore, MD
GPA:
Human Services Administration
Interests
Mentor and chaperone youth with Caring for Young Minds, Inc. Participate in fundraising events. Accompany students on out of state college tours. Help set goals and work toward achieving them. Mentor for Southwest Success Mentor program. Serve as a positive role model. Relationship building by planning and participating in activities with mentee(s). Meal preparation and server for Our Daily Bread. Prepare a minimum of 15 casserole meals to be served. Service on average 700 meals those in need of a hot meal. Construction Volunteer for Habitat for Humanity. Work with the site staff on indoor or outdoor projects for all stages of construction, demolition, framing, painting, flooring, landscaping, as well as site maintenance and cleaning. Event Manager for Baltimore Knight Ryderz M/C. In this role I coordinate fundraisers, team building and community service events.
Additional Information
  • VOLUNTEER EXPERIENCE Mentor and chaperone youth with Caring for Young Minds, Inc. Participate in fundraising events. Accompany students on out of state college tours. Help set goals and work toward achieving them. Mentor for Southwest Success Mentor program. Serve as a positive role model. Relationship building by planning and participating in activities with mentee(s). Meal preparation and server for Our Daily Bread. Prepare a minimum of 15 casserole meals to be served. Service on average 700 meals those in need of a hot meal. Construction Volunteer for Habitat for Humanity. Work with the site staff on indoor or outdoor projects for all stages of construction, demolition, framing, painting, flooring, landscaping, as well as site maintenance and cleaning. Event Manager for Baltimore Knight Ryderz M/C. In this role I coordinate fundraisers, team building and community service events.
Skills
administrative, ADP, ad, Agency, benefits, business processes, charts, coaching, Client, clients, Client Interaction, databases, documentation, features, financial, forms, government, HRIS, listening, meetings, mentoring, Access, payroll, policies, processes, quality, reporting

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Resume Overview

School Attended

  • University of Baltimore

Job Titles Held:

  • Payroll Specialist
  • Assistant Agency Operator
  • Retirement Plan Coordinator

Degrees

  • Bachelor of Science

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