payroll specialist resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Determined and driven with a strong growth mindset and work ethic, with a team-oriented mentality. I excel at technical learning and can handle tight deadlines with efficiency and positivity. I am eager to learn new skills and am looking for a company I can build a career with that values inclusion, diversity, and a strong teamwork mindset.
Skills
Leadership experience and skills including creative problem solving, strong communication, interdepartmental collaboration and stress managment
Training Program Coordination
Schedule Building/Time Management
Quickbooks
Office Administration
Inventory & Supply Ordering
Adept at learning new programs and able to pick up new skills quickly
Experience working within OneChart, Epic, AthenaHealthNet, Google Suites, Workday, Salesforce, ServiceNow, Slack, Docusign and others
Knowledge in hardware and software in both Apple and Microsoft products
Experience
Payroll Specialist, 2022 to Current Amdocs – Lima, OH,
Regularly met and surpassed monthly CSAT and KPI expectations
Extracted information from payroll system and generated reports for various departments and vendors.
Researched and resolved employee payroll questions and issues via email, phone and in person.
Easily multi-tasking and moving quickly between multiple programs while getting customers and employees needs met.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Processed new employee paperwork and entered information into payroll system.
Kept informed on tax law changes that applied to payroll process.
Managed payroll and time and attendance systems.
Set up, reviewed, and ensured proper wage deductions and garnishments
Read, reviewed and explained 941s and W2s to employees and management
Lab Support Services, 2021 to 2022 Hmt, Inc. – Blaine, MN,
Collected, labeled and stored lab samples according to laboratory specifications
Following all company and state mandates for employee and patient health and safety
Effective turnover communications at shift change
Explaining draw procedures and testing requirements to patients and answering any questions, talking to and keeping patients calm
Accurately updating patient information and testing results in hospital database
Detail oriented and committed to keeping patient information secure at all times
Strong written and verbal communication skills, data entry and computer skills
Center Supervisor/Quality Assurance Specialist, 2020 to 2022 B.F. Saul Company Hospitality – Bethesda, MD,
Handled customer complaints to help resolve issues quickly
Responsible for new ideas to bring in more donors resulting in higher weekly production
Created and implemented policies and procedures for effective center management that saved time and reduced quality errors
Communicated with donors with compassion while keeping medical information private
Worked closely with Regional Director to maintain day-to-day operations
Evaluated employee skill and quality of care against performance benchmarks
Supervised onboarding and implemented new hire training process to further develop skills and maximize efficiency
Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
New hire training process completed within 3 weeks on average with 3-4 new hires per quarter
Resolved conflicts promptly among multiple area employees to keep workflows on task
Established team schedules that met all coverage needs for a team of approximately 45-55
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Easily transitioned from one area to the next to keep up with donor flow and keep production moving swiftly.
Office Manager, 2018 to 2020 Lippert Components – Twin Falls, ID,
Managed patient complaints and rectified issues to complete satisfaction with a consistent rating of 9.3/10 for patient satisfaction
Monitored office inventory to maintain adequate supply levels and order products monthly for office personnel of 15-20
Conducted staff performance evaluations to monitor progress and individual skills.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Received and screened volume of 50-100 internal and external communications per day to direct inquiries, answer patient questions, schedule appointments
Handled requests-for-information, took messages, scanned/faxed documents while following privacy guidelines to optimize customer service
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
Collected copays and account balance payments, provided customers with receipts and proper bills and change when needed while updating account records to current status
Handled low level patient billing issues and disputes, checked for correct coding on patient bills
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Phlebotomy Technician, 2015 to 2016 Jennie Edmundson Hospital | Council – City, STATE,
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
Labeled blood vials with critical information (ex: time of collection, date and patient name)
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
Used multiple electronic medical software to conduct patient intakes and send correspondence
Verified collection orders and communicated discrepancies to nurses
Prepared blood-collecting equipment to draw blood and safely store and transport samples
Coordinated workflow of lab staff based on stat, schedule, or outpatient needs.
Donor Floor Supervisor/Training Coordinator/Lab Technician, 2013 to 2018 Octapharma Plasma Inc – City, STATE,
Handled customer complaints to help resolve issues quickly
Responsible for new ideas to bring in more donors resulting in higher weekly production
Created and implemented policies and procedures for effective center management that saved time and reduced quality errors
Communicated with donors with compassion while keeping medical information private
Worked closely with center manager to maintain day-to-day operations
Screened applicants and interviewed potential employees
Evaluated employee skill and quality of care against performance benchmarks
Implemented new hire training to further develop skills and initiate discussions on task prioritization
New hire training process completed within 3 weeks on average with 3-4 new hires per quarter
Resolved conflicts promptly among multiple area employees to keep workflows on task
Established team schedules that met all coverage needs for a team of approximately 45-55.
Bartender/Day Manager, 2010 to 2013 Bogies Bar & Lounge – City, STATE,
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
Balanced daily registers and generated sales reports to support financial and administrative objectives with average daily sales of $4,000+
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
Multitasked to meet customer, business operations and server needs with minimal errors or delays
Supported servers by preparing specialty drinks for patrons in all areas of establishment
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Customer Service Representative, 05/2007 to 03/2010 Bank Of The West – City, STATE,
Proficient in Microsoft Office and Quickbooks
Accepting payments for loans
Processed chargebacks and card cancellations
Monitored for fraud and reported any suspicious activity and unusual
transactions
Informed customers about billing procedures, processed payments and
provided payment option setup assistance
Asked probing questions to determine service needs, asses current issues,
and determine potential solutions while accurately inputting information
into electronic systems
Upheld privacy and security requirements established by regulatory
agencies
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