Highly-qualified customer service professional with over twenty years of skilled experience in accounting, office management, benefits and client servicing. Advanced knowledge in Human Resources and accounting regulations and procedures. Exceptional knowledge of SAP and payroll processing. Immense insight in benefits and its operations. Expert in communication.
Skills
Demonstrate skill in written and oral communication
Microsoft Word, Excel, Power Point and Outlook
Employee File Maintenance
Organization and Prioritization
Logical and Reasonable
Critical Thinking
Microsoft Office
Wages and Deduction Calculation
Customer Service
Decision Making
Data Compiling and Verification
Clerical Support
Verbal and Written Communication
E-Mail and Telephone Communication
Concentration and Speed
Conflict Resolution
Work History
Payroll Specialist, 08/2020 - Current Vitalant – Ridgewood, NJ,
Proficient knowledge of SAP and its programs
Process salary verifications and maintain correspondence with banks and mortgage establishments
Possess abundant knowledge of pay calculations and laws and state/federal policies in which consist in order to ensure employees' check will be accurate by conducting PC00_M10_CALC (SIMS) application
Confirm that all deadlines are met for payroll correction and for payroll finalization in this fast paced environment
Acquire sufficient knowledge of PA30 which is used to maintain information in master data and PA20 which is to display any information in master data
Display strong attention to detail and extreme comprehensiveness to directions and assigned tasks
Execute biweekly and monthly reports in SE16N which provides detailed vendor information
Acknowledge detailed payroll, garnishment and HR data such as HEAT to identify trends, issues and errors and effectively communicate findings to stakeholders
Immense expertise in identifying CATS_DA , PT50, PA20, PA30, SE16N, PC00_M10_CALC_SIMU, SM37, PC00_M99_CWTR, PUOC_10 and what these transactions consist of
Capable of expressing myself clearly verbally and in written format
Strong insight to confidentiality of sensitive data, exercising sound judgment and discretion in gathering and evaluating personal data
Ability to work independently on assigned tasks and to manage competing priorities
Execute PUOC_10 should inquiries derive due to deductions or earnings
Bountiful knowledge of PC00_M99_CWTR which provide wage type reports
Maintain positive work relationships with team members, supervisors managerial staff, HR representatives, and payroll representatives
Maintain assigned monthly and biweekly reports to ensure that entries are keyed correctly and are applied correctly to employees
Possess strong communication skills and decision making skills
Utilize HEAT to answer questions received from employees, HBRs and payroll managers regarding pay and deductions
Responsible for running biweekly noon day payroll to ensure entries and reports are accurate and reporting any discrepancies should any errors occur during run.
Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
Compiled and analyzed financial information to prepare entries to accounts such as general ledger accounts documenting business transactions.
Assessed data processing methods, making suggestions for change which helped to increase overall productivity.
Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
Analyzed statistics to determine trends, estimates and significant changes and reported on findings.
Process daily garnishments of various types-child support, state and federal tax levies, county, Social Security, bankruptcy and student loans
Provide daily excel spreadsheets that produced various reports such as EIWO (child support), terminations, morning letters, rejected child support orders and daily audits -Process salary verifications and maintain correspondence with banks, mortgage establishments, and child support enforcement agencies via fax and email
Possess abundant knowledge of pay calculations and laws and state/federal policies which consist in order to ensure employees' check will be accurate by conducting PC00_M10_CALC (SIMS) application -Confirm that all deadlines are met for payroll correction and for payroll finalization in fast-paced environment -
Acquire sufficient knowledge of PA30 which is used to maintain information in master data and PA20 which is to display any information in master data
Display strong attention to detail and extreme comprehensiveness to directions and assigned tasks
Execute biweekly and monthly reports in SE16N which provides detailed vendor information
Acknowledge detailed payroll, garnishment and HR data such as HEAT to identify trends, issues and errors and effectively communicate findings to stakeholders
Immense expertise in identifying CATS_DA and PT50 and what consists of these transactions
Capable of expressing myself clearly verbally and in written format
Strong insight to confidentiality of sensitive data, exercising sound judgment and discretion in gathering and evaluating personal data
Exercised daily transaction of SM37 and ZPYS003 in order to provide morning letters and determine terminations
Ability to work independently on assigned tasks and to manage competing priorities
Execute PUOC_10 should inquiries derive due to deductions or earnings
Provide biweekly and monthly report from S_AHR_61016150 (new hire report) under NC regulation to provide DHHS new hire employees for state of NC for child support purposes
Bountiful knowledge of PC00_M99_CWTR which provide wage type reports
Maintain positive work relationships with team members, supervisors and managerial staff
Provide monthly metric slide report in PowerPoint format.
Administrative Specialist I, 05/2017 - 10/2018 State Of Arkansas – Harrisburg, AR,
Use to generate advance reports ensuring accurate enrollment and payroll deductions.
Provide support to employees and manager portals associated with HR/Payroll System.
Resolve customer questions based on in-depth understanding of key policies, procedures and processes.
Provide support and assistance to employees and manager portals associated with HR/Payroll System.
Assist with processing over 50 intake methods.
Communicate clearly, both written and verbally.
Detailed oriented with ability to handle customer complaints, and at times, unpleasant customers.
Ability to analyze customer and technical scenarios and escalate issues when needed.
Responsible for updating and maintaining NCID account.
Utilize SAP programs to assist customers with pay, working times, general information and benefits.
Assist employees with logging in to ESS to access their benefits and to enter their working times.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Benefits Support Specialist, 04/2016 - 05/2017 Proliant Inc – Naperville, IL,
Troubleshoot vendor enrollment and eligibility error reports and completing enrollment and eligibility audits
Used HEAT Tracking System to monitor benefit issues
Completed activities associated with new hire enrollments, annual enrollments, reinstatements, savings plans enrollments, and benefits plan enrollments.
Solved complex benefit issues from leave of absences, health and insurance plan enrollments, and retirement and benefits issues.
Used SAP to generate advance reports to ensure accurate benefits enrollment and payroll deductions.
Processed monthly and biweekly payrolls to ensure benefit deductions are accurate.
Proficiency with desktop and database software, such as SAP, HEAT, PA20, PA30, Excel, Word, and Power Point
Excelled at completing assignments in stressful situations with strict deadlines.
Coordinated with Benefit Focus to ensure employees' heath enrollments are correct in BCBS system.
Established and maintained effective working relationships with employees, Health Benefits Representatives (HBR) and state vendors.
Demonstrated knowledge of employee benefits policies, procedures and regulations.
Demonstrated ability to interpret, explain, and apply policies, procedures and regulations to HBRs, employees and benefit vendors.
Have detailed knowledge of State of NC and Federal employment law, guidelines and statues.
Documented ability to gather, compile, and evaluate employee information, solve problems, and process variety of personnel actions and issues.
Ability to identify and correct routine and recurring financial problems, referring more complex problems to higher level.
Strong organization, communication, and decision-making skills and strong critical thinking skills to analyze complex benefit and payroll processed related to HR/Payroll system
Organize and complete work by specific deadlines.
Have experience in researching issues pertaining to: time, pay statement questions, earnings, benefits, actions and position settings in SAP environment.
Solve complex benefits issues regarding leave, enrollments, retirement and other benefits issues.
Responded to court order health insurance inquiries
Advanced knowledge of SAP modules and reporting tools and proven ability to extract data from integrated human resources and payroll system
Education
No Degree: International Business Management, Expected in - Strayer University - Washington, DC GPA:
No Degree: General Studies, Expected in - James Sprunt Community College - Kenansville, NC GPA:
High School Diploma: , Expected in 06/1992 - Wallace-Rose Hill High School - Teachey, NC GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
