- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Focused Payroll Specialist known for effectively handling job tasks with poise. Highly trained in all aspects of payroll and considered a dedicated team player. Looking to take on a new role with a company where attention to detail and the ability to work with all types of personalities will be appreciated.
- Corporate processes and procedures
- Client engagement
- Documentation and reporting
- Sales
- Call center experience
- Microsoft applications
- New employee processing
- Payroll policies and procedures
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- Attention to detail
- Daily payroll activities
- Skilled in SAP
- Problem solving
- Exceptionally organized
- Record-keeping
- Independent worker
- Time management
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Payroll Specialist, 06/2019 - Current
Aa Asphalting, Llc – Tacoma, WA,
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
- Prepared and maintained support documentation.
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
- Responded to employee inquiries regarding payroll and timekeeping.
- Onboarded new employees in time reporting and payroll systems.
Customer Service Representative, 06/2016 - 02/2019
Pgim Global Short Duration High Yield Fund, Inc. – Downers Grove, IL,
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Addressed customer service inquiries quickly and accurately.
- Answered customer questions and addressed concerns.
- Answered 60+ inbound calls per day and directed to designated individuals or departments.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
Office Manager, 03/2010 - 03/2014
Thrasio – Berlin, NH,
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
- Oversaw office financial management, including AP/AR and payroll administration.
- Managed financial documentations such as expense reports and invoices.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Oversaw office inventory and timely reordering of supplies.
- Managed office inventory by maintaining documentation of stock.
Customer Service Team Lead, 01/2008 - 01/2010
Conduent Incorporated – Erlanger, KY,
- Expertly and confidentially handled cash and credit card payments.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Located products through extensive researching and arranged for drop shipments when items were located at different facilities.
- Implemented company processes to effectively resolve customer service issues.
- Maintained customer account notes in SAP for future reference.
- Immediately escalated issues to correct individuals when typical procedures did not achieve resolution.
- Oversaw 50 Private accounts.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Improved productivity by providing CSR performance feedback for corrective action.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Assisted customers with completing quick and efficient sales transactions.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Associate of Science: Certified Payroll Professional , Expected in 12/2019
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Wake Technical Community College - Raleigh, NC,
GPA:
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