Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Payroll Specialist known for effectively handling job tasks with poise. Highly trained in all aspects of payroll and considered a dedicated team player. Looking to take on a new role with a company where attention to detail and the ability to work with all types of personalities will be appreciated.

  • Corporate processes and procedures
  • Client engagement
  • Documentation and reporting
  • Sales
  • Call center experience
  • Microsoft applications
  • New employee processing
  • Payroll policies and procedures
  • Attention to detail
  • Daily payroll activities
  • Skilled in SAP
  • Problem solving
  • Exceptionally organized
  • Record-keeping
  • Independent worker
  • Time management
Payroll Specialist, 06/2019 - Current
Aa Asphalting, Llc Tacoma, WA,
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Prepared and maintained support documentation.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Onboarded new employees in time reporting and payroll systems.
Customer Service Representative, 06/2016 - 02/2019
Pgim Global Short Duration High Yield Fund, Inc. Downers Grove, IL,
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Answered customer questions and addressed concerns.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Office Manager, 03/2010 - 03/2014
Thrasio Berlin, NH,
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Managed financial documentations such as expense reports and invoices.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Oversaw office inventory and timely reordering of supplies.
  • Managed office inventory by maintaining documentation of stock.
Customer Service Team Lead, 01/2008 - 01/2010
Conduent Incorporated Erlanger, KY,
  • Expertly and confidentially handled cash and credit card payments.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Located products through extensive researching and arranged for drop shipments when items were located at different facilities.
  • Implemented company processes to effectively resolve customer service issues.
  • Maintained customer account notes in SAP for future reference.
  • Immediately escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Oversaw 50 Private accounts.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Assisted customers with completing quick and efficient sales transactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Associate of Science: Certified Payroll Professional , Expected in 12/2019
Wake Technical Community College - Raleigh, NC,

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  • Wake Technical Community College

Job Titles Held:

  • Payroll Specialist
  • Customer Service Representative
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  • Associate of Science

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