Focused Payroll Specialist known for effectively handling job tasks with poise. Highly trained in all aspects of payroll and considered a dedicated team player. Looking to take on a new role with a company where attention to detail and the ability to work with all types of personalities will be appreciated.
Skills
Corporate processes and procedures
Client engagement
Documentation and reporting
Sales
Call center experience
Microsoft applications
New employee processing
Payroll policies and procedures
Attention to detail
Daily payroll activities
Skilled in SAP
Problem solving
Exceptionally organized
Record-keeping
Independent worker
Time management
Experience
Payroll Specialist, 06/2019 - Current Aa Asphalting, Llc – Tacoma, WA,
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
Prepared and maintained support documentation.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Responded to employee inquiries regarding payroll and timekeeping.
Onboarded new employees in time reporting and payroll systems.
Customer Service Representative, 06/2016 - 02/2019 Pgim Global Short Duration High Yield Fund, Inc. – Downers Grove, IL,
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Answered customer questions and addressed concerns.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
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