LiveCareer-Resume

payroll specialist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Understanding Customer Needs
  • Verbal and Written Communication
  • De-escalation Techniques
  • Creative Problem Solving
  • Translation and Interpretation Services
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Membership Renewals
  • Call Center Operations
  • Customer Service
  • Call Documentation
  • Order and Refund Processing
  • Payment Processing
  • Excellent Attention to Detail
  • Billing Adjustments and Refunds
  • Call Volume and Quality Metrics
  • Microsoft Office
  • Teamwork and Collaboration
  • LiveChat Messaging
  • Patient and Empathetic
  • Computer Proficiency
  • Inbound and Outbound Calling
Education
Richland College Dallas, TX Expected in 05/2016 Associate of Science : - GPA :
Experience
Akumin Inc. J Usf - Virtual Customer Service Representative
Zephyrhills, FL, 01/2016 - Current
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Maintained composure and patience in dealing with aggressive customers.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Handled customer service issues by professionally answering customers' questions and inquiries.
  • Maintained understanding of company computer software, products and services.
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Republic Services, Inc. - Customer Service Representative
Birmingham, AL, 07/2012 - 12/2015
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Explained benefits, features and recommendations to maximize client retention.
  • Made outbound calls to obtain account information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
Croda - Customer Service Representative
Mill Hall, PA, 01/2009 - 12/2011
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Explained benefits, features and recommendations to maximize client retention.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Languages
French :
Native/ Bilingual
Negotiated :
English :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Richland College

Job Titles Held:

  • Virtual Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Associate of Science

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