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Patient Transport Dispatcher / Service Response Resume Example

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PATIENT TRANSPORT DISPATCHER / SERVICE RESPONSE
Summary

-Transporting with 3 & 1/2, years of experience in moving patients between rooms in medical facilities. Capable of managing transport requests and performing drop off and pick up duties. Comfortable communicating with patients by listening and showing compassion and understanding.

-Paticipated in athletic sports in a high school and collegiate level. Off season I would assist the teams in setting up public events throughout Waterbury and Danbury, CT. Assisted in internship conventions for my college campus. Hosting inner city events that vary from "city runs" and other outdoor related activities involving people in all age groups.

-At my school, my group (8 student) has conducted a 2 year long focus group for a college softball team; to improve their overall performance. I have submitted forms to the Institutional Review Board, to give us permission to conduct studies and questionnaires with human participants.

Skills
  • Patient Safety
  • Microsoft Office/Excel
  • Attention to Detail
  • Team Collaboration
  • Equipment disinfection
  • Scheduling coordination
  • Equipment transportation
Experience
THofNE - Saint Mary's Hospital | Waterbury, CTPatient Transport Dispatcher / Service Response 06/2017 - Current
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. (i.e. Weekly huddle forms, New E-Learning postings,
  • Ensures that transport staff is signing out their Rover Phones into the phone log before usage and sign them back out at the end of shift.
  • Ensures staff signs the exception log if they have arrived to work late, starting a shift early, called out sick from a previous night, and if they were called in to cover a missing or unfilled shift.
  • Assigning transport manpower based on daily workload and assigning transport requests based on priority.
  • Training new employees and filling out competency forms daily until new members show that they are capable of transporting patients in a safe & efficient manner.
  • Collecting and Monitering data from Epic as well as McKesson; to gauge the turnaround times for the transport department. Also, viewing data to run incident reports that involve members from the Transport Department.
  • Covering the Service response desk on the weekdays and the weekends (double duty). We are tasked to put in work orders for Maintenance requests and report to the Environmental Services department when a cleaning request is needed. We are required to email deparment managers if there are any Maintenance requests on their floor.
  • Booking rooms for the Conference Center if rooms and time slots are available. Entering in catering requests if food needs to be orders for Conference Room events.
  • We are tasked to fill up any open shifts efficiently while miniminzing the usage of overtime. Emailing/Reporting to the director of any sudden changes to the Transport and Dispatcher schedule with their approval.
  • Ensuring staff complete the necessary paperwork when swapping shift or requesting time off with PTO.
  • Calling the Nursing Supervisor & Emailing department managers in regard to not having transport coverage on the 3rd shift (weekdays).
Saint Mary's Hospital | Waterbury, CTPatient Transporter08/2016 - Current
  • Used two-way radio phone for communication, notifying Dispatch or Service Response of any delays in transport.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Supported and coached new Transporters on policies and safety measures, offering assistance with tasks as needed.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Monitored department performance data to identify and avoid potential risks.
Dan Roberti | Waterbury, CTCanvasser07/2012 - 08/2012
  • Walked over 2 to 5 miles daily to obtain signatures and register voters.
  • Worked in urban, suburban and rural areas to enroll over various customers in campaigne services.
  • Collected information related to my politicial, in Waterbury and different parts of Connecticut through conduction of thorough interviews.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Gathered and documented numerous voter opinions on social or economic topics that were prevalent around 2011.
  • We have reduced travel time through effective route planning, carpooling, communication and persuasion.
  • Recruited, hired, developed and retained retail talent for our office which was located downtown on 195 Grand St, Waterbuty, CT.
Education and Training
John F Kennedy High School, Waterbury, CT, US | Waterbury CTHigh School Diploma06/2011
Western Connecticut State University | Danbury, CTSome College (No Degree) in Health Promotions / Minor - Business Management
Naugatuck Valley Community College | Waterbury, CTSome College (No Degree) in Business Management.
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Resume Overview

Companies Worked For:

  • THofNE - Saint Mary's Hospital
  • Saint Mary's Hospital
  • Dan Roberti

School Attended

  • John F Kennedy High School, Waterbury, CT, US
  • Western Connecticut State University
  • Naugatuck Valley Community College

Job Titles Held:

  • Patient Transport Dispatcher / Service Response
  • Patient Transporter
  • Canvasser

Degrees

  • High School Diploma
    Some College (No Degree) in Health Promotions / Minor - Business Management
    Some College (No Degree) in Business Management.

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