Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dependable Medical Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task training in all skills. Motivated to learn, grow and excel in industry . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Flexible & Adaptable
  • Responsible
  • Goal-Driven
  • Ambitious
  • Cultivating
  • Customer service support
  • Patient support and advocacy
  • Service initiatives support
Work History
Patient Service Associate/Clinical Support Associate, 08/2021 - Current
Radnet Palm Desert, CA,
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Obtain and record physical measurements: weight, height, head circumference, growth chart completion
MRI Technologist Assistant, 03/2017 - 05/2022
Fallon Community Health Plan Webster, MA,
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Applied and positioned equipment to take images following set parameters.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Positioned patients to obtain quality MRI images.
  • Educated patients on procedure, answering questions and alleviating concerns.
  • Submitted and kept detailed patient records.
  • Monitored examination room supply stock and requested resupply for low inventory.
  • Adjusted equipment to obtain optimal resolution before imaging operations.
  • Shielded exposed areas of patient during scans.
Medical Assistant, 06/2016 - 01/2020
Centura Health Silverthorne, CO,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Completed medication refills with pre-authorizations and ICD 10 codes
  • Adhered to HIPPA privacy and security requirements
  • Performed EKG's and Rhythm stripes
Patient Access Representative, 02/2016 - 02/2017
Hahnemann Hospital City, STATE,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Taught patients and families to use at-home medical equipment.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
No Degree: Psychology, Expected in
Chestnut Hill College - Philadelphia, PA
Certified Clinical Medical Assistant: Medical Assisting, Expected in 04/2014
Lincoln Technical Institute - Philadelphia, PA,

  • Awarded High GPA / Perfect Attendance Award
  • Honoree of Student of the Module Award
  • Dean's List 2013 and 2014
  • Honor Roll 2014 and 2014
  • 3.91 GPA
High School Diploma: , Expected in 06/2005
St. Maria Goretti High School - Philadelphia, PA,
  • Certified Medical Assistant 2014-currently
  • EKG certified since 2013
  • American Red Cross CPR Certified 2014-currently
  • EPIC/NAVINET Experienced

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School Attended

  • Chestnut Hill College
  • Lincoln Technical Institute
  • St. Maria Goretti High School

Job Titles Held:

  • Patient Service Associate/Clinical Support Associate
  • MRI Technologist Assistant
  • Medical Assistant
  • Patient Access Representative


  • No Degree
  • Certified Clinical Medical Assistant
  • High School Diploma

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