Dependable Medical Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task training in all skills. Motivated to learn, grow and excel in industry . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Flexible & Adaptable
Responsible
Goal-Driven
Ambitious
Cultivating
Customer service support
Patient support and advocacy
Service initiatives support
Work History
Patient Service Associate/Clinical Support Associate, 08/2021 - Current Radnet – Palm Desert, CA,
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Obtain and record physical measurements: weight, height, head circumference, growth chart completion
MRI Technologist Assistant, 03/2017 - 05/2022 Fallon Community Health Plan – Webster, MA,
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Handled private and confidential information in compliance with hospital policies and procedures.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Applied and positioned equipment to take images following set parameters.
Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
Processed, labeled and organized diagnostic images to match with patient records.
Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
Positioned patients to obtain quality MRI images.
Educated patients on procedure, answering questions and alleviating concerns.
Submitted and kept detailed patient records.
Monitored examination room supply stock and requested resupply for low inventory.
Adjusted equipment to obtain optimal resolution before imaging operations.
Shielded exposed areas of patient during scans.
Medical Assistant, 06/2016 - 01/2020 Centura Health – Silverthorne, CO,
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained pre- and post-treatment vital signs and weight.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Verified appropriate lab couriers picked up collected lab specimens.
Obtained all prescribed laboratory testing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Ordered and prepared reagents and supplies.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Completed medication refills with pre-authorizations and ICD 10 codes
Adhered to HIPPA privacy and security requirements
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School Attended
Chestnut Hill College
Lincoln Technical Institute
St. Maria Goretti High School
Job Titles Held:
Patient Service Associate/Clinical Support Associate
