patient scheduling coordinator intake coordinator resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Meticulous Administrative professional well-versed in healthcare practices, with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation. Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • BLS Certified
  • Supply Order Purchasing
  • Staff Training
  • Invoice Preparation
  • Medical Charting
  • Epic Systems
  • EHR Software
  • Insurance verification
  • HIPAA Compliance
  • ICD 9-10/CPT Coding
Work History
01/2019 to Current
Patient Scheduling Coordinator/ Intake Coordinator Community Healthlink, Inc. Leominster, MA,
  • Fluently using HCHB, coordinate care by scheduling home visits to appropriate field staff
  • Ensures patients assessment visits including all Oasis visits are scheduled and performed timely
  • Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met
  • Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician productivity
  • Manage all applicable reports such as hospital admission reports monitoring timely initiation of care and other responds to work-flow taking appropriate actions
  • Receives and documents patient referrals to home health services, ensuring compliance with applicable coverage criteria
  • Review patient referral information and enter into HCHB data
  • Communicates pertinent patient information to clinical and administrative team
  • Coordinates with other departments for insurance verification and payer authorization as needed.
  • Answered phone calls and messages for 6 teams based throughout Atlanta Metro politan area medical facility, scheduling appointments and handling patient inquiries
01/2019 to 01/2020
HR Assistant/Recruiter Covanta Energy Bainbridge, PA,
  • Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
  • Presented excellent first impression of company at interview and recruiting events.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Maintained filing system of current, prospective and future positions.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Completed background checks and verification of licenses.
  • Created and wrote job postings for vacant positions on websites.
  • Reviewed applications for experience and fit with posted positions.
01/2011 to 01/2018
Director of Medical Records Bjc Healthcare Ballwin, MO,
  • Work closely with Executive Director of agency and provided oversight of daily operations of two county agencies
  • Ensuring all clinical and non-clinical team members are knowledgeable of all State and Federal Regulations, HIPPA Rule, Standards of Care and Agency Policies and Procedures
  • Interview, hire and supervise medical records and scheduling dept support staff for both counties with 16 administrative employees providing administrative support to clinical field team
  • Performing daily oversight of scheduling coordinators enduring all patient schedules and visit frequencies are as MD ordered
  • Ensuring completions of chart audits, clinical notes QI for appropriate documentation to ensure all MD orders are followed
  • Perform quality improvement meeting and education
  • Prepare all patients plans of cares and orders requiring MD signatures and track for timely return
  • Performed patients and employee’s audits to ensure 100% State and Federal compliance
  • Super user to agency Health Information System Netsmart and Well Sky, train new users on agency health information systems and provide troubleshoot assistance to software provide minor IT support to all clinical and non-clinical
  • Manage and order both agencies Medical Supplies adhering to yearly budget allotted.
  • Reviewed open and closed patient medical records to comply with CMS and AHCA Regulations and Guidelines
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility
  • Scheduled and conducted educational programs to explain and discuss documentation policies and practices
01/2006 to 01/2011
Facility Administrative Assistant DAVITA BROWARD DIALYSIS City, STATE,
  • Provide administrative support to Facility Administrator within busy office
  • Managed PCT and RN patients schedule by budget allotted
  • Conducted all new patient orientation educating patient of complication of disease process(es) and benefit of Dialysis treatment
  • Prepare spreadsheets, plan and coordinate all meetings
  • Prepare and submit monthly all QIO reports timely
  • Audit Medical Records charts for accurate documentations per State requirements
  • Prepare MD Care Plan for signature
  • Managed Health Information system for patient information with accuracy
  • Coordinated on board process for new hires, oriented new employee’s, reviewed human resource paperwork for accuracy, managed personnel files and tracked I-9 eligibility
  • Managed all employees’ transactions for payroll.
01/2005 to 01/2009
Senior Medical Assistant Dr. Margaret J. Starr DO City, STATE,
  • Served as a key member of interdisciplinary healthcare team at a busy family medical practice
  • Assisted MD to ensure smooth daily office operations
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests
  • (e.g., EKGs, hematology, and urinalysis and sigmoidoscopies)
  • Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
  • Helped implement practice’s quality assurance and control program
  • Efforts ensured compliance with HIPAA, CDC and OSHA regulations.
Expected in 2011 to to
AS: Health Care Administration
Broward College - Coconut creek, FL.
Expected in 2009 to to
Bonet Certified Dialysis Technician—:
DaVita Dialysis - Fort Lauderdale, FL,
Expected in 2002 to to
Certified Medical Assistant:
Ultrasound Diagnostics - Lauderdale Lakes, FL

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Resume Overview

School Attended

  • Broward College
  • DaVita Dialysis
  • Ultrasound Diagnostics

Job Titles Held:

  • Patient Scheduling Coordinator/ Intake Coordinator
  • HR Assistant/Recruiter
  • Director of Medical Records
  • Facility Administrative Assistant
  • Senior Medical Assistant


  • AS
  • Bonet Certified Dialysis Technician—
  • Certified Medical Assistant

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