patient intake coordinator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Patient Referral
  • Patient Chart Reviewing
  • Patient Admission
  • Intake Services
  • Intake Coordination
  • Admissions Intake
  • Invoice Statements
  • Financial Documentation
  • Microsoft Office
  • Software Applications
  • Demographics Information
  • Collections Processing
  • Administration and Operations
  • Staff Training
Work History
Patient Intake Coordinator, 05/2019 - Current
Fresenius Medical Care South Salt Lake, UT,
  • Entered referrals into appropriate system based on type of referral obtained.
  • Completed intake assessment forms and filed clients' charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Streamlined intake systems, resulting in reduced errors and improved speed.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Built relationships with community agencies for timely service referrals.
  • Liaised between clients and healthcare providers to maintain continuity of care.
Billing Clerk /Administrative Assistant /Training, 05/2013 - 05/2019
Dialysis Clinic Inc. City, STATE,
  • Audited and corrected billing and posting documents for accuracy.
  • Encoded and canceled checks using bank machines.
  • Reconciled accounts receivable to general ledger.
  • Generated monthly billing and posting reports for management review.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Followed up with appropriate parties to obtain prompt payments.
  • Kept all patient information secure and confidential.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Monitored customer accounts to identify and rectify billing issues.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored participant workflow and behaviors throughout training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Introduced standardized training for cohesive learning environments.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Analyzed team performance and identified opportunities for additional training.
  • Educated clients on proper use of products and systems.
Unit Secretary /Administrative Assistant , 05/2011 - 05/2013
Dialysis Clinic Inc. City, STATE,
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Developed strategies to streamline and improve office procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Answered multi-line telephone system, provided information and directed calls.
  • Prepared admissions charts and scanned records.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
Diploma: General Studies, Expected in 06/1972
Buena High School - Ventura, CA
Status -
  • Business Classes, Butte County ROP Training

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Resume Overview

School Attended

  • Buena High School

Job Titles Held:

  • Patient Intake Coordinator
  • Billing Clerk /Administrative Assistant /Training
  • Unit Secretary /Administrative Assistant


  • Diploma

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