A dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish a rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highlights
EMR/EHR
Credit card processing
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Medical terminology knowledge
Local/state health laws knowledge
CPT Coding
Data analysis understanding
Budget Management
Strategic Planning
Profit and loss understanding
Financial Management
Personnel Management
Professional Development
Office Operations
Written And Verbal Communication
Insurance Practices
Training Staff
Work History
Patient Financial Counselor /Medical Billing Specialist, 03/2018 to Current General Dynamics – Titusville, FL,
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Pre-certified medical appointment and outpatient services.
Performed billing and coding procedures for outpatient services.
Maintained and updated collections tracking spreadsheet to help organize payment information.
Determined prior authorizations for medication and outpatient procedures.
Precisely evaluated and verified benefits and eligibility.
Liaised between patients, insurance companies and billing office.
Assisted patients by determining financial assistance available and setting up payment plans.
Discussed financial and insurance options with patients.
Handled 100 calls per day to address customer inquiries and concerns.
Manager, 08/2015 to 03/2018 Raising Cane's – Killeen, TX,
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Trained staff on operating procedures and company services.
Maintained accurate records of past due customer account activity.
Managed cash and work flow to exceed quality service goals.
Ordered and distributed office supplies while adhering to a fixed office budget.
Purchased new products and oversaw inventory stocking and availability.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Worked with clients to resolve claim issues quickly and efficiently.
Coordinated paperwork, updated spreadsheets and maintained permanent records.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Greeted and encouraged feedback from customers to implement in-store operational changes
Assistant Manager, 08/2013 to 08/2015 Manor Lake Hiram – Hiram, GA,
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Monitored security and handled incidents calmly.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Maintained accurate files, records and credentialing documents in well-maintained databases using Nextgen.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Medication Technician, 07/2006 to 05/2012 Palmer Ranch Healthcare & Rehab – City, STATE,
Monitored vital signs, such as blood pressure and pulse.
Distributed and maintained inventory for all medication
Maintained accurate records of patient care, condition, progress and concerns.
Obtained information about clients’ medical history, drug history, complaints and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Documents objective data and routine aspects of patient care.
Education
Medication Tech/ C.N.A License: , Expected in 2007 Sarasota County Technical Institute - Sarasota, FL GPA:
Home Heath Aide: , Expected in 2006 Sarasota County Technical Institute - Sarasota, FL GPA:
High School Diploma: , Expected in 2003 Sarasota High School - Sarasota, FL GPA:
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