I am a graduate in International Relations, with a minor in Middle Eastern Studies, having US nationality. I possess a strong experience of 3+ years, and I see myself as a competent professional having expertise in international organization, administrative work, visa processing, data entry, remote support, etc. I have always maintained a strong commitment to work ethics, integrity, and professionalism to give the best of my potential. My ability to make quick decisions and multitask under tight deadlines makes me an ideal professional to service duties in any dynamic job role.
Skills
Phone Answering
Passport Handling
Client & Community Outreach
International Relations
Diplomatic Work
Visa Processing
Political Awareness
Etiquettes & Social Norms
VM Assignments Spreadsheet
Slack Software & MS Office Suite
Qatar protocols
Diplomatic documentation
SFDPH, FA & CDC
Enquiry Handling
Administrative Work
Tact & Discretion
Confidentiality
Time Management
Interpersonal Skills
Conflict Resolution
Proactive & Multitasking
Adaptability & Collaboration
Team Coordination
Stress Tolerance
Communication Skills
Leadership
Government Standards
Ambassador correspondence
Experience
Passport/Visa Passport Assistant Intern, 12/2016 to 10/2018 Consulate General Of Ireland, Trade – City, STATE,
Helped the office with administrative work as processing and scanning Irish passports
Assisted staff with issuing emergency temporary passports
Performed review of visa applications, prepared applicants’ documents and
processed them using database software
Mailed passports to applicants, and prepared documents for Irish passports/Ireland
visa applications
Participated in meetings and took notes along with giving suggestions
Assembled and organized personal documentation for each applicant, making sure
the documents are up-to-date and complete for visa processing
Resolved visa issues through coordination with fellow staff members
Met the Irish Community of San Francisco while attending Irish-related
events/networking
Coordinated meetings between Irish Officials and the public
Caseworker/, Immigration Intern, 11/2016 to 06/2017 International Rescue Committee – City, STATE,
Helped the case manager with all aspects of the refugee resettlement process
Delivered culture orientation classes to clients and answered queries
Prepared PowerPoint presentations for the Cultural Orientation classes
Performed translation from English to Arabic & from English to Russian
Helped clients in completing personal documentation through case file management
Coordinated service plans for clients through the implementation of the strategy
Filled out clients' information via ETO software
Responded to and resolve customer complaints through active listening and problem-
solving skills
Conducted outreach and educational activities for clients and community partners
Performed arrangements for home set-up, and accompanied clients to appointments
Scheduled appointments for (Medical, Cal Fresh, Refugee Cash Assistance,
employment services, and social security)
CX Support Specialist, to Primary Health – City, STATE,
Responded to 20-50 phone calls per day to assist with inquiries related to registering
and scheduling participants from government agencies, community-based
organizations, educational institutions, and Health Care facilities
Helped clients with the testing program and delivered resources
Answered participants’ inquiries via email, averaging (30 emails daily)
Communicated with peers and team leaders using Slack through ticket escalation
Assisted cases who are unable to isolate safely with information about isolation
based on SFDPH guidelines
Referred cases to isolation and quarantine (I&Q) support Colleagues
Kept up-to-date on health orders, hot topics, CDC, FDA, and news
Delivered the public with information and guidance for obtaining resources
Helped with triage clinical questions, and verified the individual’s identity during
initial communications, and prior to disclosing confidential information
Ensured the promotion of a confidential and comfortable environment for client
communications
Coordinated triage steps for care and isolation
Provide referrals of cases and their families as well as contacts to various support
services
Performed data entry of case and contact information into the Sharepoint system,
including demographics; risk factors; and descriptions of household, work, and social
environments
Identified individual barriers to required interventions and coordinated solutions to
those Barriers
Communicated throughout the shift with TL in Teams chat
Referred to VM Assignment spreadsheet once VM has been assigned
Filled out the VM Assignment spreadsheet accordingly
Attended all staff huddles and training whenever required
Education and Training
B.A.: International Relations, Middle Eastern and Islamic Studies, Expected in 01/2020 San Francisco State University - , GPA:
Achieved: , Expected in - , GPA: GPA: 3.91, Worked on final thesis topic: North African Warriors - The rise of International
Terrorism
Led group projects while utilizing teamwork and collaboration skills
Conducted extensive IR-related research including analysis of large data sets for class
papers
Served as a Teaching Assistant during the course of my studies
Certificate of Interpretation by the International Rescue Committee
Certificate of Completion for volunteering at the NGO in aiding Refugee: , Expected in - , GPA:
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School Attended
San Francisco State University
Job Titles Held:
Passport/Visa Passport Assistant Intern
Caseworker/, Immigration Intern
CX Support Specialist
Degrees
B.A.
Achieved
Certificate of Interpretation by the International Rescue Committee
Certificate of Completion for volunteering at the NGO in aiding Refugee
