Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I am a graduate in International Relations, with a minor in Middle Eastern Studies, having US nationality. I possess a strong experience of 3+ years, and I see myself as a competent professional having expertise in international organization, administrative work, visa processing, data entry, remote support, etc. I have always maintained a strong commitment to work ethics, integrity, and professionalism to give the best of my potential. My ability to make quick decisions and multitask under tight deadlines makes me an ideal professional to service duties in any dynamic job role.

  • Phone Answering
  • Passport Handling
  • Client & Community Outreach
  • International Relations
  • Diplomatic Work
  • Visa Processing
  • Political Awareness
  • Etiquettes & Social Norms
  • VM Assignments Spreadsheet
  • Slack Software & MS Office Suite
  • Qatar protocols
  • Diplomatic documentation
  • Enquiry Handling
  • Administrative Work
  • Tact & Discretion
  • Confidentiality
  • Time Management
  • Interpersonal Skills
  • Conflict Resolution
  • Proactive & Multitasking
  • Adaptability & Collaboration
  • Team Coordination
  • Stress Tolerance
  • Communication Skills
  • Leadership
  • Government Standards
  • Ambassador correspondence
Passport/Visa Passport Assistant Intern, 12/2016 to 10/2018
Consulate General Of Ireland, TradeCity, STATE,
  • Helped the office with administrative work as processing and scanning Irish passports
  • Assisted staff with issuing emergency temporary passports
  • Performed review of visa applications, prepared applicants’ documents and processed them using database software
  • Mailed passports to applicants, and prepared documents for Irish passports/Ireland visa applications
  • Participated in meetings and took notes along with giving suggestions
  • Assembled and organized personal documentation for each applicant, making sure the documents are up-to-date and complete for visa processing
  • Resolved visa issues through coordination with fellow staff members
  • Met the Irish Community of San Francisco while attending Irish-related events/networking
  • Coordinated meetings between Irish Officials and the public
Caseworker/, Immigration Intern, 11/2016 to 06/2017
International Rescue CommitteeCity, STATE,
  • Helped the case manager with all aspects of the refugee resettlement process
  • Delivered culture orientation classes to clients and answered queries
  • Prepared PowerPoint presentations for the Cultural Orientation classes
  • Performed translation from English to Arabic & from English to Russian
  • Helped clients in completing personal documentation through case file management
  • Coordinated service plans for clients through the implementation of the strategy
  • Filled out clients' information via ETO software
  • Responded to and resolve customer complaints through active listening and problem- solving skills
  • Conducted outreach and educational activities for clients and community partners
  • Performed arrangements for home set-up, and accompanied clients to appointments
  • Scheduled appointments for (Medical, Cal Fresh, Refugee Cash Assistance, employment services, and social security)
CX Support Specialist, to
Primary HealthCity, STATE,
  • Responded to 20-50 phone calls per day to assist with inquiries related to registering and scheduling participants from government agencies, community-based organizations, educational institutions, and Health Care facilities
  • Helped clients with the testing program and delivered resources
  • Answered participants’ inquiries via email, averaging (30 emails daily)
  • Communicated with peers and team leaders using Slack through ticket escalation
  • Assisted cases who are unable to isolate safely with information about isolation based on SFDPH guidelines
  • Referred cases to isolation and quarantine (I&Q) support Colleagues
  • Kept up-to-date on health orders, hot topics, CDC, FDA, and news
  • Delivered the public with information and guidance for obtaining resources
  • Helped with triage clinical questions, and verified the individual’s identity during initial communications, and prior to disclosing confidential information
  • Ensured the promotion of a confidential and comfortable environment for client communications
  • Coordinated triage steps for care and isolation
  • Provide referrals of cases and their families as well as contacts to various support services
  • Performed data entry of case and contact information into the Sharepoint system, including demographics; risk factors; and descriptions of household, work, and social environments
  • Identified individual barriers to required interventions and coordinated solutions to those Barriers
  • Communicated throughout the shift with TL in Teams chat
  • Referred to VM Assignment spreadsheet once VM has been assigned
  • Filled out the VM Assignment spreadsheet accordingly
  • Attended all staff huddles and training whenever required
Education and Training
B.A.: International Relations, Middle Eastern and Islamic Studies, Expected in 01/2020
San Francisco State University - ,
Achieved: , Expected in
- ,
GPA: 3.91, Worked on final thesis topic: North African Warriors - The rise of International Terrorism Led group projects while utilizing teamwork and collaboration skills Conducted extensive IR-related research including analysis of large data sets for class papers Served as a Teaching Assistant during the course of my studies
Certificate of Interpretation by the International Rescue Committee Certificate of Completion for volunteering at the NGO in aiding Refugee: , Expected in
- ,

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School Attended

  • San Francisco State University

Job Titles Held:

  • Passport/Visa Passport Assistant Intern
  • Caseworker/, Immigration Intern
  • CX Support Specialist


  • B.A.
  • Achieved
  • Certificate of Interpretation by the International Rescue Committee Certificate of Completion for volunteering at the NGO in aiding Refugee

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