(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Focused individual successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a set schedule. I enjoy bringing a strong work ethic, interpersonal skills and customer service expertise. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Energetic dispatcher with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Hands-on Customer Service Representative effective in motivating others to reach their optimum potential. Customer Service Representative with more than 3 years of professional customer service and leadership experience.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Mountain View High School Tucson, AZ Expected in 2010 High School Diploma : - GPA :
Transdevna - Overnight Dispatcher
Chico, CA, 10/2017 - Current
Made reasonable procedure exceptions to accommodate unusual customer requests.
Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Properly directed inbound calls in phone queues to improve call flow.
Fidelitone - E Commerce Personal Shopper
Elizabethton, TN, 04/2017 - 11/2017
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
    Helped customers select products that best fit their personal needs.
    Consulted with customers on the latest styles and trends.
    Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
    Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
    Described merchandise and explain operation of merchandise to customers.

    Placed special orders and called other stores to find desired items.
    Recommended merchandise based on customer needs.
    Guided customers in choosing items that reflected personal style and shape.
    Explained information about the quality, value and style of products to Influence customer buying decisions.
Milio's Sandwiches - Senior Dispatcher
Fitchburg, WI, 01/2012 - 04/2017
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 5 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.
McDonald's - Crew Member
City, STATE, 10/2010 - 01/2012
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Routinely cleaned work areas and equipment throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained clean dining room, lobby and service areas at all times.
  • Quickly set up and cleared tables and stocked all service stations.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
resolving customer complaints, Persuasive
Activities and Honors

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School Attended

  • Mountain View High School

Job Titles Held:

  • Overnight Dispatcher
  • E Commerce Personal Shopper
  • Senior Dispatcher
  • Crew Member


  • High School Diploma

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