I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Focused individual successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a set schedule. I enjoy bringing a strong work ethic, interpersonal skills and customer service expertise. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Energetic dispatcher with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Hands-on Customer Service Representative effective in motivating others to reach their optimum potential. Customer Service Representative with more than 3 years of professional customer service and leadership experience.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Mountain View High SchoolTucson, AZExpected in 2010 ā āHigh School Diploma: - GPA:
Experience
Transdevna - Overnight Dispatcher Chico, CA, 10/2017 - Current
Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Properly directed inbound calls in phone queues to improve call flow.
Fidelitone - E Commerce Personal Shopper Elizabethton, TN, 04/2017 - 11/2017
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered customersā questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Replenished floor stock and processed shipments to ensure product availability for customers. Described merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions.
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