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operations supervisor receiving resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Seeking opportunities to expand skills while facilitating company growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Skills
  • Warehouse Operations
  • Team Leadership
  • Relationship Building
  • Time Management
  • Decision Making
  • Multitasking and Organization
  • Staff Scheduling
  • Team Management and Supervision
  • Performance Management
  • Schedule Coordination
  • Staff Supervision
  • Attention to Detail
  • Phone and Email Etiquette
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Honesty and Integrity
  • Adaptable and Resilient
  • Friendly and Relatable
Experience
Operations Supervisor-Receiving, 09/2020 to Current
Bank Of America CorporationTorrance, CA,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Reduced process lags and trained team members on best practices and protocols.
  • Evaluated and reported on department metrics to upper management.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance and work schedules.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
Operation Supervisor-Shipping Dept, 05/2017 to 09/2020
Emcor Group, Inc.Grants Pass, OR,
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues to foster positive relations among team members and management
  • Oversaw daily shipping operations, including loading outbound trailers, replenishing of products, inventory management and supervising work of 50-member team
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built strong operational teams to meet process and production demands.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Reduced process lags and trained team members on best practices and protocols.
  • Evaluated and reported on department metrics to upper management.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Encouraged teams to complete tasks on time.
Operations Team Lead, 12/2015 to 05/2017
Geodis LogisticsCity, STATE,
  • Coordinate with CSR and Operations Supervisor to determine shipping schedule and labor requirement
  • Ship, load, unload and stage products using RF equipment
  • Assist supervisory personnel in overseeing activities in the department
  • Informs supervisor of any unsafe or hazardous working conditions
  • Escalate any foreseen issues that may impact operations
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built strong operational teams to meet process and production demands.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Reduced process lags and trained team members on best practices and protocols.
Customer Service Representative, 09/2013 to 12/2015
Geodis LogisticsCity, STATE,
  • Wave out customers orders in Synapse that feeds from SAP for the pickers to pick
  • Print and fold front end labels
  • Assign orders to employees to pick and ensure we meet cutoff time
  • Assign replenishment tasks to operator to ensure products are ready for pickers to fulfill orders
  • Keep track of each employees tasks to ensure we have coverage where needed
  • Keep management informed of any complications that may arise
  • Report any issues to operations management to ensure DTC and everyone is informed
  • Developed strong customer relationships to encourage repeat business
  • Responded to customer requests for products and services
  • Used company troubleshooting resolution to evaluate technical problems
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Compiled customer feedback and and recommended services delivery improvements to management
Education and Training
Associate of Business Administration: Business Administration, Expected in 05/2012 to Lassen Community College - Susanville, CA
GPA:

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Resume Overview

School Attended

  • Lassen Community College

Job Titles Held:

  • Operations Supervisor-Receiving
  • Operation Supervisor-Shipping Dept
  • Operations Team Lead
  • Customer Service Representative

Degrees

  • Associate of Business Administration

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