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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Customer Relations
  • Human resources
  • Logistics expertise
  • Financial administration
  • Scheduling
  • Warehouse Management
  • Relationship development
  • Team management
  • Operational improvement
  • Supervision
  • Business operations
Work History
Operations Supervisor Paint Supervisor , 08/2001 to Current
FedexPhiladelphia, PA,
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Assistant Manager, 09/1999 to 08/2001
Peter Harris ClothesCity, STATE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Area Dept Supervisor, 12/1996 to 09/1999
WalmartCity, STATE,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained Number new employees on overall company and department specific policies and procedures.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Handled cash register, returns and refunds.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Designed and built over Number displays per Timeframe to generate customer interest in store merchandise.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Tracked and prioritized work orders to meet daily production requirements
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Minimized loss Number% and increased sales Number% in Year through Action and Action.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Built and designed large displays weekly to promote specific products.
Education
Business: Business , Expected in
Hvcc - Troy Ny ,
GPA:

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Resume Overview

School Attended

  • Hvcc

Job Titles Held:

  • Operations Supervisor Paint Supervisor
  • Assistant Manager
  • Area Dept Supervisor

Degrees

  • Business

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