, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Skills
Problem Anticipation and Resolution
Policy Development and Enforcement
Recruitment and Hiring
Team Leadership
Decision Making
Deadline Management
Performance Assessment
Work History
Operations Supervisor, 01/2019 to Current Ugi – New Middletown, OH,
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Monitored supply chain and managed logistics functions for company.
Motivated and trained employees to maximize team productivity.
Encouraged and promoted ideas aligned to business needs and benefits.
Conducted root cause analysis in deficient areas to identify and resolve central issues.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Trained new employees on proper protocols and customer service standards.
Interacted well with Drivers and customers to build connections and nurture relationships.
Maintained cleanliness and organization of desk workspace, working closely with employees to systemize tasks.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Assisted in recruiting, hiring and training of team members.
Drafted invoices for completed work.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Hotel Front Desk Agent, 09/2018 to 12/2018 Four Seasons Hotels Inc – Atlanta, GA,
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collected room deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Collaborated with team members to handle guest requirements from check-in through check-out.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Entered customer data into room system and updated information whenever patrons changed rooms.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Dietary Aide, 03/2018 to 08/2018 Capital Health Services - Sunnyslope – Bowerston, OH,
Served meals to residents in accordance with established schedules and dietary procedures.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Reported and documented resident changes in consumption or behaviors.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Arranged tray and or table settings with proper tableware, condiments and tray card.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Dietary Cook, 01/2015 to 02/2018 Trio Healthcare – Sandy Springs, GA,
Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
Followed standard recipes, menus and apportions according to established standards.
Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
Cooked meals according to administrative policies, health code regulations and food service standards.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Planned menus complying with established health guidelines and budget limitations.
Education
High School Diploma: , Expected in 06/2013 Miamisburg High School - Miamisburg, OH GPA:
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