operations supervisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable Area Manager successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. An empowering leader with superior communication and collaboration abilities demonstrate 9 years of management performance.

  • Active Secret Clearance
  • Logistics
  • Loss Prevention
  • Analytical Problem-Solving
  • Management Experience
  • Verbal And Written Communication
  • Performance Goals
  • Manufacturing
  • Staff Management
  • Employee Training
  • Quality Management
  • Scheduling
Work History
Operations Supervisor, 08/2016 to Current
AbmShippensburg, PA,
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Oversaw daily operations, including loading and unloading of outbound aircraft, replenishing of pallets, inventory management, and supervising work of 15 member team.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Monitored over 55 employees' day-to-day activities and made plans to rectify issues resulting in personnel scheduled and trained.
  • Performed root cause analysis in deficient areas to identify and resolve central issues in flight and during ground operations.
  • Reported issues to higher management with great detail, resulting in overall safety of ground personnel and flight crews.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness by conducting one on one counseling and follow up spot inspection.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing training and mission capability.
  • Developed scheduling and coordination of shift staffing levels, changes, and activities.
  • Trained new employees on proper protocols and customer service standards.
Standards and Evaluation Lead, 01/2015 to 08/2016
Wheels UpHebron, KY,
  • Prepared and maintained detailed inspection, investigation, and certification records and reports.
  • Managed over 100 training programs, conducted oral and written examinations to assess competency of persons operating, installing and repairing aircraft equipment.
  • Completed thorough inspections of aircraft, systems and equipment to check for notable defects and maintenance issues.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Closely monitored 24 hour operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
Flight Coordinator, 07/2013 to 01/2015
AmerenCape Girardeau, MO,
  • Completed 100+ logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Worked with 25 supervisors and 250 team members to understand supply needs and bring levels within desired tolerances.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Set up 30 appointments per week with flight crew to maintain currency and properly man aircraft for efficiently training.
  • Led team of 6 scheduling coordinators for systemic and accuracy arranging of flight and ground training resulting in 95% scheduling and rescheduling events.
Electrical Maintenance Supervisor, 01/2008 to 07/2013
US Air ForceCity, STATE,
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored/Managed safety compliance to maintain strict standards and protect team members from harm by conducting quality check and training.
  • Modified existing equipment safely saving 30% production cost and increase operations by 75%.
  • Inspected electrical equipment to assure it was operating correctly preventing corrective maintenance by 50%.
  • Safely installed new electrical components, fixtures and motors in addition to testing systems to enhance power flow.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Bachelor of Science: Aviation And Business , Expected in 02/2021
Liberty University - Lynchburg, VA

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Operations Supervisor
  • Standards and Evaluation Lead
  • Flight Coordinator
  • Electrical Maintenance Supervisor


  • Bachelor of Science

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