Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Operations Supervisor versed in business and employee management. Bringing 25 years of experience in Healthcare. Decisive leader and strategic problem solver with excellent communication and planning abilities. Experienced at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as dedicated and hard working leader with a history of streamlining operations and increasing efficiency.

  • Staff supervision
  • Budgeting and cost control strategies
  • Project management
  • Management
  • Delegation
  • HR knowledge
  • Inventory coordination
  • Customer relationship management
  • Policy/program development
  • Proficient in EMR; Lawson; Office Max; EIS; Wellsoft; Chartmaxx; IDX; Life Image; Ambra Image; OSHA compliance; CNE certified;ADP Payroll: Kronos; STAR; JCAHO Standards; HIPPA Regulations;
  • Third Party Billing/E-Insurance Verification
  • Employee development
  • Schedule management
  • Cross-functional team management
  • Profit and loss accountability
  • Performance improvements
  • Supervision and training
  • Recruiting and hiring
Operations Supervisor, 09/2002 - Current
Amerisourcebergen Corporation - Corporate MI, State,
  • Oversee daily operations of ED clerical and outpatient Periop; CPRU; and Special Delivery Unit staff making sure all demographics are properly updated while registering during each visit.
  • Maintain proper files for all employees ensuring complete confidentiality.
  • Oversee and maintain ordering of office materials.
  • Perform annual evaluations for direct reports.
  • Perform academic trauma and Disaster training for all employees.
  • Balance out daily copay collections through Instamed for proper reporting.
  • Worked work ques; DNB report; for updated billing accounts for account receivable daily basis; completed copay batching for surgical units and ED.
  • Coordinate monthly staff meetings with Direct reports.
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Provided leadership to employees through coaching, feedback and performance management.
  • Trained, managed and motivated employees to promote professional skill development.
  • Empowered staff members to contribute to continuous improvement, quality and growth.
  • Meet operational objectives by establishing qualified staff, promoting adherence to mission regulations and providing outstanding customer service.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
Practice Manager, 04/2002 - 09/2005
Cape Cod Healthcare Inc. Plymouth, MA,
  • Managed daily operation of Internal Medicine Division seeing 10,000 plus patients per year.
  • Supervised Clerical, Secretarial, LPN’s, Medical Assistants support staff.
  • Engaged in workforce planning performance for employee coaching and development.
  • Monitored Budget on fiscal year basis.
  • Resolved billing and insurance issues daily.
  • Maintained daily payroll and time management issues.
  • Held monthly staff meeting with Clinical and Administrative staff.
  • Scheduled necessary EPIC training for all new clinical and administrative staff.
  • Ordered needed office supplies through Lawson.
  • Overseen all issues related to patient billing accounts.
Lead Coordinator, 06/1994 - 04/2002
Emprise Bank Eureka, CA,
  • Assisted Practice Manager with daily duties.
  • Resolved many scheduling issues on daily basis.
  • Built schedules in EPIC.
  • Helped with payroll.
  • Oversaw Practice in Absence of Manager.
  • Scheduled patient appointments.
  • Verified Insurances.
  • Completed Referrals for HMO’s.
  • Worked daily with outside companies for Pre-Certifications.
  • Worked daily with Pharmaceutical companies for medications for patients.
Medical Records Coordinator, 08/1985 - 06/1994
Carpenter Health Network Spring, TX,
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Completed timely uploads of medical records to patient vaults.
  • Evaluated the quality and integrity of electronic chart data.
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Developed and maintained clear policies for every step of medical record creation, validation and filing.
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Typed medical orders for procedures and laboratory tests.
  • Purged outdated files.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
Education and Training
Bachelors Business Administration: , Expected in 2020
Strayer University - Springfield, PA
Associates: Business Management, Expected in 2019
Strayer University - ,
Associates: Liberal Arts, Expected in 1996
Community College of Phila Philadelphia - , PA
Associates MS: Health Science, Expected in 1985
Thompson Institute Career College - Philadelphia, PA
Completion of First Receivers Hazardous Materials Operations Training Course; SBEP Certified Trainer; Decon Certified Trained; Disaster Team Lead for Emergency Registration Staff; Life Image & Ambra radiology image trained; Nurse Call; B-line trauma recording system trained; CNE trained; CPR certified;

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School Attended

  • Strayer University
  • Strayer University
  • Community College of Phila Philadelphia
  • Thompson Institute Career College

Job Titles Held:

  • Operations Supervisor
  • Practice Manager
  • Lead Coordinator
  • Medical Records Coordinator


  • Bachelors Business Administration
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  • Associates MS

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