operations supervisor resume example with 20+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Customer service, store management, store operations, driving results, loss prevention, human resources, wearhouse operations, visual merchandising, leadership training, hiring, planning, time management, team building |
Vollrath – Kewaunee, WI,
Operations supervisor 2021-2022
In charge of all HR needs including, interviewing, onboarding, scheduling, processing payroll, ongoing coaching and training, motivating teams to achieve company provided goals. Oversaw teams at the front end, the curbside pickup and in store pickup, cashiers and asset protection. In charge of ordering supplies for the store staying on top of covid supplies while staying under budget. Ensuring the store is following all local and state guidelines by doing monthly audits, making partners to fix any issues. Handle all maintenance issues for the store, by opening tickets and following up on them.
Warehouse supervisor 2017-2021
In charge of processing shipments including freight trucks UPS and USPS. Ensure the warehouse is prepared for truck arrival accurately record and handle merchandise process all paperwork. Handled send backs and damage claims through the proper vendors. Oversaw several small teams of the warehouse that include the ship to home team, order fulfillment, merchandising, quality control counts and the ad set signage teams.
In charge of training, scheduling, planning for the warehouse teams. Also supported the sales floor management team with customer support and employee assistance.
Front End Supervisor 2016-2017
In charge of onboarding and training new hires. Oversaw the asset protection team, filling out police reports, ensuring they are following all laws and company policies. Handled customer escalations resolving them in person email or over the phone. Coaching and motivating cashiers to give a wonderful customer experience and to help achieve company goals.
Marriott Vacations Worldwide – Vail, CO,
Sr. Business operations manager, June 2014- December 2015
Three monthly plans to coach and develop the brand associate team. Handle HR issues within the store for employees below my level. Perform daily weekly and monthly business analysis to review trends to forecast payroll and weekly budgets. Oversee the training of brand associates supervisors and lead associates. Create hiring plans for supervisors and leads to follow with succession plans in mind. Responsible for merchandising the store running shipment teams and data analysis of merchandise placement.
Value City Furniture – North Olmsted, OH,
Manage daily sales goals, plan and reforecasting of goals in order to reach plans. Manage payroll and ensuring that store comes in below plant payroll percentages. Creating schedules for over 70 employees while a hearing to availability 3 weeks out, coaching and developing of stylist to get them trained in all touch points of the store rotating staff into all roles of the store. Knowing the business creating a plan setting daily and weekly goals for stylists creating different plans each day to maintain conversion while keeping the stylus excited and motivated. Performing interviewing hiring and training of all new employees processing new hires through the orientation program.
Wendy's – Waikoloa, HI,
General manager 2006-2011
Assistant manager 2003-2006
Sales associate 2001-2003
Started off as a sales associate with regular sales associate duties including cashiering and maintaining the look and feel of the store. Became a assistant store manager had duties that included opening and closing the store ensuring all tills were counted and deposits were made, training new hires. As a store manager I focused on the store profit making sure we were correctly budgeted, oversee ordering of supplies and product, executed promotional events to maximize gross margin. Establish and maintain a customer first culture by assembling and developing a high performing sales team including developing assistant managers and store leads. Also responsible for asset production, coming up with plans to reduce shrink. Human resources related issues within own store.
Execute sale and promotional events timely and efficiently, ensure the store was always neat, clean, organized and well stocked.
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Resume Overview
School Attended
- Contra Costa College
Job Titles Held:
- Operations Supervisor
- Operations Manager
- Assistant Manager
- GM
Degrees
- Some College (No Degree)
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