Profile: Proven success in training and development Excellent communication and interpersonal skills Excellent customer service skills Extremely Self Sufficient Highly Motivated Excellent Multi-Tasker Practiced Operations/Call Center Supervisor with more than ten years of experience contributing to customer satisfaction, retention, and ':?loyalty. Skilled in identifying and targeting individual needs, recommending services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Hardworking and detail-oriented leader with proven success in call center environments, customer service management and team leadership. Skillful in building long-lasting, loyal customer relationships.
3000 Fortuna Dr., Akron OH 44312
January 7, 2021
Penske Fleet Management
2675 Morgantown Road
Reading, PA 19607
During my time with PFM, I worked with Danielle Heller as she assisted our customer Liquid Environmental Services. During that time, Danielle provided excellent customer service. She was dependable, consistent in her follow up, and provided clear communication within our department and with the customer.
I can confidently recommend Danielle for the opportunity that you have available. With her previous customer experience, I believe she would serve our customers and the company well.
If you have any other questions, please contact me.
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