Operations Supervisor Audit Mod resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Serviced-focused Operations Supervisor dedicated to giving every customer positive experiences to promote loyalty and repeat business. Operational leader with sound judgment, good planning abilities and interpersonal communication strengths. Experienced Operation Supervisor with over 15 years of experience in the hotel industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Problem Resolution
Organizational Skills
Property Management
Supervision
Team management
Business Operations
Customer Relations
Operations Support
Work History
Operations Supervisor/Audit/MOD, 10/2008 to 05/2020 Hei Hotels & Resorts – San Antonio, TX,
Directly supervised front office operations, including night audit procedures and operations.
Motivated and trained employees to maximize team productivity. Addressed concerns or issues, fostered positive relations among team members.
Ensured preparation of revenue report, yield management, forecasting, room inventory, market segment, preliminary reconciliation and contingency reports for sales department, food and beverage outlets, banquets, housekeeping and front office for daily distribution.
Reviewed room revenue and market segment reports to ensure room rates and market segment codes were correctly entered to obtain maximum revenue per room occupied.
Controlled all guest rooms allocations ensuring all reservations were accurately recorded and monitored to secure highest occupancy and revenue.
Inspected arrivals, departures reports daily, updating records as necessary.
Performed scheduled system checks and daily reporting functions.
Addressed guests complaints and issues regarding service provided.
Created and implemented strategies for improving operational efficiency and accuracy.
Encouraged and promoted ideas aligned to business needs and benefits.
Served as floating manager-on-duty for both hotels.
Assistant Front Office Manager, 05/2006 to 10/2008 United Family Of Stores – Alamogordo, NM,
Performed all managerial aspects, procedure and operations of front office department.
Responsible for daily quality and accuracy of work performed by all associates.
Worked closely with other departments to support sales functions.
Reviewed housekeeping reports, rectified all discrepancies.
Generated daily billing reports for Expedia, Priceline, Travelocity, Travelweb and Orbitz and reviewed proper postings.
Conducted performance evaluations for support staff.
Participated in interview and selection of new applicants.
Protected staff and guests and minimized legal issues by quickly resolving safety issues.
Reviewed all arrivals for next business day that included any VIP, special packages and promotional reservations.
Worked closely with concierge and housekeeping personnel to ensure proper procedures in handling special requests reservations.
Handled guest problems promoting goodwill and satisfaction of excellent service.
Served as floating manager-on-duty, MOD, to cover shift rotation.
Encouraged and mentored employees to boost performance and remove process inefficiencies.
Night Manager, 10/2001 to 04/2006 Hyatt Regency Hotel Coral Gables – City, STATE,
Managed and supervised operations and procedures as night manager to ensure service levels and continue business in absence of general manager.
Directly supervised front office and night audit procedures and operations.
Responsible for hiring, coaching, discipline, write performance evaluations and scheduled working hours for all department personnel.
Directed training and retraining of employees to boost performance and enhance business results.
Prepared daily reports for credit cards transmittal, forecasting, yield management, room inventory, housekeeping reports, preliminary reconciliation and contingency reports. Responsible for closing food and beverage and banquets end of day reports.
Executed regular process updates to reduce discrepancies and enhance reporting functions.
Coordinated room block for all group reservations by Caribbean Cruise Lines, Kloster Cruise Lines and Norwegian Cruise Lines (NCL).
Addressed customers complaints and issues regarding service provided.
Supervised scheduled system checks and daily reporting functions.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
No Degree: Business Management, Expected in Pam American University - Edinburg, TX, GPA:
BBA: Marketing, Expected in 1991 Texas A & I University - Kingsville, TX, GPA:
Associate of Science: Business Administration, Expected in 1988 Bee County College - Beeville, TX, GPA:
Additional Information
Completed assigned classes and seminars on a regular basis for professional improvement.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.