Knowledgeable Corporate Travel Consultant with 20+ years of experience . Remarkably efficient in creating domestic and international travel itineraries. Excellent communication and multitasking skills. Commitment to innovative and detailed itineraries and budgets. Interested in joining a dynamic team in which I can learn and succeed as a valued travel advisor.
Skills
Administrative tasks
International reservations
Government travel
Travel arrangements
Team oversight
Regulations and compliance
High volume environments
Working knowledge of Sabre GDS
Quality control experience with CTM after-hours department
Leadership
Working collaboratively
Experience
Operations Supervisor - Afterhours Division , 10/2021 - Current Corporate Travel Management – City, STATE,
Lead and delegate job responsibilities to my team.
Encourage a positive work environment with an open door policy.
Ensure employee schedules are in hand with client needs.
Trained, mentored and motivated employees to maximize team productivity.
Utilized active listening skills to quickly resolve problems and escalated larger issues to leadership.
Booked tickets, reserved accommodations and organized rental transportation.
Maintained professional, courteous and timely communications with travelers to assist in trip phases.
Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and all travel related concerns.
Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Delivered superior customer service to all clients to foster lasting rapport and secure new assignments.
Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
Worked with groups, couples and executive clients to arrange travel arrangements.
Built client base through exceptional listening and aptitude for optimizing travel budgets.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
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