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operations supervisor afterhours division resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Corporate Travel Consultant with 20+ years of experience . Remarkably efficient in creating domestic and international travel itineraries. Excellent communication and multitasking skills. Commitment to innovative and detailed itineraries and budgets. Interested in joining a dynamic team in which I can learn and succeed as a valued travel advisor.

Skills
  • Administrative tasks
  • International reservations
  • Government travel
  • Travel arrangements
  • Team oversight
  • Regulations and compliance
  • High volume environments
  • Working knowledge of Sabre GDS
  • Quality control experience with CTM after-hours department
  • Leadership
  • Working collaboratively
Education and Training
Bay State College Boston, MA Expected in : Travel And Tourism - GPA :
Experience
Corporate Travel Management - Operations Supervisor - Afterhours Division
City, STATE, 10/2021 - Current
  • Lead and delegate job responsibilities to my team.
  • Encourage a positive work environment with an open door policy.
  • Ensure employee schedules are in hand with client needs.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to leadership.
  • Booked tickets, reserved accommodations and organized rental transportation.
  • Maintained professional, courteous and timely communications with travelers to assist in trip phases.
  • Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and all travel related concerns.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Corporate Travel Management - Corporate Travel Consultant
City, STATE, 05/2015 - 03/2020
  • Adhered to all rules, regulations and protocols.
  • Delivered superior customer service to all clients to foster lasting rapport and secure new assignments.
  • Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
  • Worked with groups, couples and executive clients to arrange travel arrangements.
  • Built client base through exceptional listening and aptitude for optimizing travel budgets.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.

  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travizon, INC - Corporate Travel Consultant
City, STATE, 09/2003 - 05/2015
  • Adhered to all rules, regulations and protocols.
  • Built client base through exceptional listening and aptitude for optimizing travel budgets.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Provided top quality control to eliminate downtime and maximize revenue.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Paramount Pictures / Navigant Travel - Production Travel Consultant
City, STATE, 04/1997 - 07/2003
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.

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Resume Overview

School Attended

  • Bay State College

Job Titles Held:

  • Operations Supervisor - Afterhours Division
  • Corporate Travel Consultant
  • Corporate Travel Consultant
  • Production Travel Consultant

Degrees

  • Some College (No Degree)

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