Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Customer Relations
  • Effective leader
  • Employee scheduling
  • Relationship building
  • Basic math
  • Self-motivated professional
  • Information gathering
  • Personable and friendly
  • Strong written and verbal communication skills
  • Mac and PC proficient
  • Fact checking
Work History
07/2020 to Current Operations Supervisor Department Of Veterans Affairs | Alexandria, LA,
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of five-member team.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Interacted well with sales manager, store manager, employees, and customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Managed, trained and motivated customer service representatives to continuously improve knowledge and abilities in bridal field.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
02/2020 to 07/2020 Customer Service Representative l A. Duie Pyle, Inc | Culpeper, VA,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
12/2018 to 02/2020 Dress Specialist Leslie's Pool Supplies | Carmel, IN,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
05/2018 to 11/2018 Public Relations Intern Praescient Analytics | Fairfax, VA,
  • Wrote and distributed press releases for company and clients.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
08/2017 to 04/2018 Deli and Seafood Clerk Goodwill Of North Georgia | Morrow, GA,
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Checked quality of products and removed expired items.
  • Handled specialty seafood items for packaging and display.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Interacted with customers in personable and professional manner, fostering loyalty and satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained composure and work quality while under stress.
  • Used proper handling and preservation methods while packaging and storing food products.
12/2014 to 07/2015 Cashier Piggly Wiggly | City, STATE,
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Called for back up cashiers during peak times to minimize wait time for customers.
Expected in Master of Arts | Public Relations Full Sail University, Winter Park, FL GPA:
Expected in 05/2019 Bachelor of Arts | Public Relations Auburn University of Montgomery, Montgomery, AL, GPA:
  • Elected to President for AUM Live Communication Club in 2018
  • Elected to Public Relations Coordinator for AUM Campus Activities Board in 2018
  • Elected to Assistant Coordinator for AUM Campus Activities Board in 2019.
Expected in 05/2015 High School Diploma | Elmore County High School, Eclectic, AL GPA:
  • Member of Maroon Machine Marching Band - Colorguard
  • Member of ECHS Drama Club
  • Member of National Beta Club
  • Member of Spanish National Honor Society
  • Graduated with 3.6 GPA

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School Attended

  • Full Sail University
  • Auburn University of Montgomery
  • Elmore County High School

Job Titles Held:

  • Operations Supervisor
  • Customer Service Representative l
  • Dress Specialist
  • Public Relations Intern
  • Deli and Seafood Clerk
  • Cashier


  • Master of Arts
  • Bachelor of Arts
  • High School Diploma

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