Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Skills
Customer Relations
Effective leader
Employee scheduling
Relationship building
Basic math
Self-motivated professional
Information gathering
Personable and friendly
Strong written and verbal communication skills
Mac and PC proficient
Fact checking
Work History
07/2020 to CurrentOperations SupervisorDepartment Of Veterans Affairs | Alexandria, LA,
Monitored daily and weekly key performance indicators to maintain on-track status.
Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of five-member team.
Motivated and trained employees to maximize team productivity.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Interacted well with sales manager, store manager, employees, and customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of facility.
Managed, trained and motivated customer service representatives to continuously improve knowledge and abilities in bridal field.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
02/2020 to 07/2020Customer Service Representative lA. Duie Pyle, Inc | Culpeper, VA,
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at.
Communicated with vendors regarding back order availability, future inventory and special orders.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
12/2018 to 02/2020Dress SpecialistLeslie's Pool Supplies | Carmel, IN,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Approached browsing customers to initiate conversations to determine buying preferences.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Greeted customers, helped locate merchandise and suggested suitable options.
Maintained clean sales floor and straightened and faced merchandise.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
05/2018 to 11/2018Public Relations InternPraescient Analytics | Fairfax, VA,
Wrote and distributed press releases for company and clients.
Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
08/2017 to 04/2018Deli and Seafood ClerkGoodwill Of North Georgia | Morrow, GA,
Cleaned and sanitized equipment, tools and work surfaces.
Checked quality of products and removed expired items.
Handled specialty seafood items for packaging and display.
Followed written recipes to prepare prepackaged seafood meals.
Interacted with customers in personable and professional manner, fostering loyalty and satisfaction.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Maintained composure and work quality while under stress.
Used proper handling and preservation methods while packaging and storing food products.
12/2014 to 07/2015CashierPiggly Wiggly | City, STATE,
Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Performed cash, card and check transactions to complete customer purchases.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained organized and orderly front end and removed carts, baskets and debris.
Called for back up cashiers during peak times to minimize wait time for customers.
Education
Expected in Master of Arts | Public RelationsFull Sail University, Winter Park, FLGPA:
Expected in 05/2019Bachelor of Arts | Public RelationsAuburn University of Montgomery, Montgomery, AL, GPA:
Elected to President for AUM Live Communication Club in 2018
Elected to Public Relations Coordinator for AUM Campus Activities Board in 2018
Elected to Assistant Coordinator for AUM Campus Activities Board in 2019.
Expected in 05/2015High School Diploma | Elmore County High School, Eclectic, ALGPA:
Member of Maroon Machine Marching Band - Colorguard
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