Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Skills
DOT compliance
Fleet maintenance
Phone dispatch
Manpower planning
Delegating work
Processing orders
Adjusting routes
Schedule coordination
Workflow planning
Customer service
Experience
05/2018 to 05/2021
Operations SupervisorDepartment Of Veterans Affairs – Colorado Springs, CO,
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Built upon established practice standards to improve operational performance and reduce labor costs.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
Ensured driver compliance with all FMCSA, DOT, OSHA requirements and maintained driver history files
Installed,maintained, monitored ELD(Electronic Logging Device) equipment in all company leased/owned vehicles
Reduced fuel costs by 10% partnering with larger fleet and fuel services
09/2016 to 05/2018
Lead Driver DispatcherCarmax – Jacksonville Beach, FL,
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Coordinated load planning for drivers to minimize dispatch delays.
Kept track of driver hours and miles to achieve maximum productivity in given hours.
Reviewed daily manifests to coordinate efficient deliveries.
Monitored and maintained fuel inventory levels of 16 Company owned convenience stores
03/2008 to 09/2016
Driver Dispatcher/ManagerSlack Chemical Company – City, STATE,
Fielded incoming sales calls, answered questions and transferred calls internally.
Coordinated with purchasing, daily inventory levels per customer projected requirements.
Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
09/2003 to 03/2008
Commercial Truck Driver4 Star Bulk Transportation – City, STATE,
Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of all findings.
Operated tanker trucks safely by complying with company policies and all major driving rules.
Planned and followed efficient routes using physical maps and GPS applications.
Adhered to all Department of Transportation processes when delivering hazardous chemicals on highways.
04/1996 to 02/2003
Operations/Territory Sales ManagerFederal Pipe And Steel Corporation – City, STATE,
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
Coordinated all staff functions(order entry, shipping ,billing,and inventory control)for the plant with a staff of 28 individuals on a 24 hour 5-1/2 day work week.
Education and Training
Expected in
: Transportation Management Bryant University - Smithfield, RI GPA:
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