Highly motivated, very dependable, customer and people focused professional with over ten years of merchant boarding and sales operations experience. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable to changing situations and a great team participant. Exceptional oral and written communicator highly committed to quality and attention to detail. Key Skills include:
Customer Relationship Management Account Management Merchant Boarding
Recruiting Direct Sales Presentations
Training & Development Payment Processing/Compliance Employee RelationsCustomer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
MS Office (Advanced MS Excel, MS Project, Advanced MS Word, Intermediate MS Access, PowerPoint)
Salesforce.com, Verint, Impact 360
Cognos Impromptu, SAP, PeopleSoft ERP, ATS, HRIS (ADP, Kronos, Ceridian,etc)
Managed call flow with up to [number] calls in queue per minute.Exceeded corporate target for customer satisfaction for [number] months in a row.Promoted to Call Center Manager in a year.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Kansas Society for Human Resources Management (KS SHRM), Society of Human Resources Management
SHRM- Student Chapter - DeVry University
ACD, ADP, advertisements, budget, business processes, Call Center, Ceridian, Cognos Impromptu, com, hardware, corporate training, client, clients, documentation, Employee Relations, ERP, funds, GUI, HRIS, Human Resources, HR, Kronos, MS Access, MS Excel, MS Office, PowerPoint, MS Project, MS Word, Works, Monitors, PeopleSoft, performance management, policies, POS, processes, quality, recruitment, Sales, SAP, scheduling, service level agreement, staffing, statistics, phone, training programs
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