Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly motivated and skilled individual looking for new opportunities in the IT field. Effective working in fast-paced settings. Known for great administration support and detail-oriented work. Enthusiastic worker, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Verbal and written communication
  • Proficient in IT Troubleshooting
  • Customer engagement
  • Telephone etiquette
  • Human resources
  • Customer Relations
  • Relationship building
  • Staff training/development
  • Coaching and mentoring
  • Logistics expertise
Work History
Operations Supervisor, 07/2021 to Current
Ges CorporationClifton, NJ,
  • Monitored supply chain and managed logistics functions for company.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of strong team.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
Operations Administrator, 11/2020 to Current
3M CompaniesDe Kalb, IL,
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Evaluated current operational practices and suggested improvement strategies.
  • Supported team by handling all administrative tasks.
  • Provided answers to customer questions via phone and email, typically within minutes.
  • Represented company to vendors, municipal customers and other external stakeholders.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Developed and deepened relationships with customers, vendors, and internal stakeholders.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Managed over 50 calls per week
Package Handler, 07/2020 to 11/2020
Omni HotelsOklahoma City, OK,
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Assembled, sealed and loaded packages into correct trucks.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Safely transported hazardous items using equipment avoiding accidents and mishaps.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Handled inventory control and cycle counting procedures.
  • Managed efficient transportation of materials each day across local and state regions.
  • Installed protective devices on or around products to prevent damage during transport.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Assisted during busy periods, developing new skills while boosting warehouse efficiency.
Cashier, 09/2019 to 01/2020
SafewayPort Townsend, WA,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1000 per month in new revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
Education
Associate of Science: Computer Science, Expected in 05/2022
North Hennepin Community College - Minneapolis, MN
GPA:
Accomplishments
  • Entry level Java Programmer
  • Setting up DNS configs on Domain Controller/Host and using Windows CMD to troubleshoot connectivity issues
  • Adding Computers and Users through ADAC, adding users to GPOs, reset passwords, disable users
  • Created a Linux Server in the cloud and attempted to use it to break into my home network. An Nmap scan showed all ports as filtered. Helped me understand firewalls better
  • Setup a Web Server on my Windows Domain Controller and DDOSed it using hping3 on Kali Linux. Used tcpdump to track the event.
  • Used Aircrack-ng suite and Besside-ng to create evil twins. Deauthed users and captured WPA handshake in a pcap file to later bruteforce
  • Used Nmap to scan for IPs in network and for open ports
  • Used WireShark to capture Telnet, SSH connections, RDP connections, Print requests. VOIP connections. I have basic experience at analyzing these connections.
  • Using Ettercap in Kali Linux to spoof ARP and capturing packets meant for a different device on WireShark
  • Experience setting up Windows Server 2016 to use as Domain Controller
  • I have 4 Windows VMs on my laptop, one Ubuntu and one Kali OS. If not learning Java or doing college, I am doing at least one new project every week.
  • Troubleshoot Networking issues using Ping, NSlookup and IPconfig.
  • Used TaskManager to troubleshoot Computer performance issues.
Certifications
  • Comptia A+, CompTIA.
  • Google IT Support Certificate, Coursera
  • Comptia Network+, CompTIA
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
  • Comptia Security+, CompTIA
  • Comptia Security Infrastructure Specialist - CSIS Stackable Certification
Additional Information

I am passionate about my work and getting the job done. Always willing to learn and ask questions.

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Resume Overview

School Attended

  • North Hennepin Community College

Job Titles Held:

  • Operations Supervisor
  • Operations Administrator
  • Package Handler
  • Cashier

Degrees

  • Associate of Science

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