Operations Supervisor Resume Example Company Name

OPERATIONS SUPERVISOR

Professional Summary

Highly motivated and skilled individual looking for new opportunities in the IT field. Effective working in fast-paced settings. Known for great administration support and detail-oriented work. Enthusiastic worker, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel.

Work History

Company Name - Operations SupervisorCity, State07/2021 - Current

Monitored supply chain and managed logistics functions for company.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Motivated and trained employees to maximize team productivity.
Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of strong team.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Conducted root cause analysis in deficient areas to identify and resolve central issues.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Encouraged and promoted ideas aligned to business needs and benefits.

Company Name - Operations AdministratorCity, State11/2020 - Current

Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Evaluated current operational practices and suggested improvement strategies.
Supported team by handling all administrative tasks.
Provided answers to customer questions via phone and email, typically within minutes.
Represented company to vendors, municipal customers and other external stakeholders.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Created and implemented strategies for improving operational efficiency and accuracy.
Developed and deepened relationships with customers, vendors, and internal stakeholders.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Managed over 50 calls per week

Company Name - Package HandlerCity, State07/2020 - 11/2020

Removed jams and unblocked conveyor system to maintain flow of goods.
Assembled, sealed and loaded packages into correct trucks.
Prevented load shifting or damage by using bracing and strapping techniques.
Safely transported hazardous items using equipment avoiding accidents and mishaps.
Used hand-held scanners and physical logs to accurately track item movements.
Handled inventory control and cycle counting procedures.
Managed efficient transportation of materials each day across local and state regions.
Installed protective devices on or around products to prevent damage during transport.
Removed debris and hazardous materials from packing area to avoid contamination.
Assisted during busy periods, developing new skills while boosting warehouse efficiency.

Company Name - CashierCity, State09/2019 - 01/2020

Monitored self-checkout systems and provided assistance or intervention where required.
Worked flexible schedule and extra shifts to meet business needs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Completed inventory counts and ordered merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales ads and monitored price changes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1000 per month in new revenue.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.

Accomplishments

Entry level Java Programmer
Setting up DNS configs on Domain Controller/Host and using Windows CMD to troubleshoot connectivity issues
Adding Computers and Users through ADAC, adding users to GPOs, reset passwords, disable users
Created a Linux Server in the cloud and attempted to use it to break into my home network. An Nmap scan showed all ports as filtered. Helped me understand firewalls better
Setup a Web Server on my Windows Domain Controller and DDOSed it using hping3 on Kali Linux. Used tcpdump to track the event.
Used Aircrack-ng suite and Besside-ng to create evil twins. Deauthed users and captured WPA handshake in a pcap file to later bruteforce
Used Nmap to scan for IPs in network and for open ports
Used WireShark to capture Telnet, SSH connections, RDP connections, Print requests. VOIP connections. I have basic experience at analyzing these connections.
Using Ettercap in Kali Linux to spoof ARP and capturing packets meant for a different device on WireShark
Experience setting up Windows Server 2016 to use as Domain Controller
I have 4 Windows VMs on my laptop, one Ubuntu and one Kali OS. If not learning Java or doing college, I am doing at least one new project every week.
Troubleshoot Networking issues using Ping, NSlookup and IPconfig.
Used TaskManager to troubleshoot Computer performance issues.

Learning

Working on CISSP, will take exam by end of year or before

Additional Information

I am passionate about my work and getting the job done. Always willing to learn and ask questions.

Skills

Verbal and written communication
Proficient in IT Troubleshooting
Customer engagement
Telephone etiquette
Human resources

Customer Relations
Relationship building
Staff training/development
Coaching and mentoring
Logistics expertise

Education

Expected in 05/2022

North Hennepin Community College

City, State

Associate of Science: Computer Science

Certifications

Comptia A+, CompTIA.
Google IT Support Certificate, Coursera
Comptia Network+, CompTIA
CompTIA IT Operations Specialist – CIOS Stackable Certification
Comptia Security+, CompTIA
Comptia Security Infrastructure Specialist - CSIS Stackable Certification

Resume Overview

School Attended

North Hennepin Community College

Job Titles Held:

Operations Supervisor
Operations Administrator
Package Handler
Cashier

Degrees

Associate of Science : Computer Science

Operations Supervisor Resume Example

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