Operations Supervisor Resume Example Gulf Coast Regional Medical Center

OPERATIONS SUPERVISOR

Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Skills

Logistics expertise
Customer Relations
Human resources
Financial administration
Employee scheduling
Scheduling
Relationship building
Effective leader

Staff training/development
Coaching and mentoring
Flexible & Adaptable
Dependable and reliable
Reliable transportation
Highly reliable
Friendly
Organization and Time management

Work History

09/2019 - CurrentOperations Supervisor | Gulf Coast Regional Medical Center - Panama City, FL

Motivated, trained and disciplined employees to meet performance benchmarks.
Assigned job roles and oversaw performance.
Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Set schedule for tellers and customer service representatives.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Developed internal requirements which complied with Gulf Coast Regional Medical Center standards to minimize regulatory risks and liability across program.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Completed bi-weekly payroll for 25 employees.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Interceded between arguments and diffused tense situations.

10/2018 - 09/2019Assistant Store Manager | Dollar General - Panama City, FL

Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Budgeted, audited and balanced cash handlings to secure cash drawer.
Prepared cash and check payments for bank by filling out deposit slips and bundling funds.
Prepared daily deposit information and reports.

10/2016 - 08/2018Paraprofessional | Habersham County Schools - Cornelia, GA

Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
Performed special tasks to help students with special needs learn and grow.
Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Supported student learning objectives through personalized and small group assistance.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Adhered to plan outlines and monitored progress against IEP objectives.
Evaluated student progress and compared to IEP goals.
Attended and facilitated IEP meetings for students and families.
Participated in IEP meetings and academic action plans.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

05/2013 - 07/2016Shift Leader | Chick-Fil-A Inc. - Cornelia, GA

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Completed accurate cash-in and cash-out procedures of computerized cash register.
Operated computerized cash register to handle cash and check payments.
Budgeted, audited and balanced cash handlings to secure cash drawer.

Education

05/2013Habersham Central High School, Mount Airy, GAHigh School Diploma:

Resume Overview

Companies Worked For:

Gulf Coast Regional Medical Center
Dollar General
Habersham County Schools
Chick-Fil-A Inc.

School Attended

Habersham Central High School

Job Titles Held:

Operations Supervisor
Assistant Store Manager
Paraprofessional
Shift Leader

Degrees

High School Diploma :

Operations Supervisor Resume Example

Resume Score: 80%

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