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Operations Supervisor Resume Example

Resume Score: 80%

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DC
OPERATIONS SUPERVISOR
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Skills
  • Logistics expertise
  • Customer Relations
  • Human resources
  • Financial administration
  • Employee scheduling
  • Scheduling
  • Relationship building
  • Effective leader
  • Staff training/development
  • Coaching and mentoring
  • Flexible & Adaptable
  • Dependable and reliable
  • Reliable transportation
  • Highly reliable
  • Friendly
  • Organization and Time management
Work History
09/2019 - CurrentOperations Supervisor | Gulf Coast Regional Medical Center - Panama City, FL
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assigned job roles and oversaw performance.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Set schedule for tellers and customer service representatives.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Developed internal requirements which complied with Gulf Coast Regional Medical Center standards to minimize regulatory risks and liability across program.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Completed bi-weekly payroll for 25 employees.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Interceded between arguments and diffused tense situations.
10/2018 - 09/2019Assistant Store Manager | Dollar General - Panama City, FL
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Prepared cash and check payments for bank by filling out deposit slips and bundling funds.
  • Prepared daily deposit information and reports.
10/2016 - 08/2018Paraprofessional | Habersham County Schools - Cornelia, GA
  • Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
  • Performed special tasks to help students with special needs learn and grow.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Adhered to plan outlines and monitored progress against IEP objectives.
  • Evaluated student progress and compared to IEP goals.
  • Attended and facilitated IEP meetings for students and families.
  • Participated in IEP meetings and academic action plans.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
05/2013 - 07/2016Shift Leader | Chick-Fil-A Inc. - Cornelia, GA
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Operated computerized cash register to handle cash and check payments.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
Education
05/2013Habersham Central High School, Mount Airy, GAHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Gulf Coast Regional Medical Center
  • Dollar General
  • Habersham County Schools
  • Chick-Fil-A Inc.

School Attended

  • Habersham Central High School

Job Titles Held:

  • Operations Supervisor
  • Assistant Store Manager
  • Paraprofessional
  • Shift Leader

Degrees

  • High School Diploma :

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