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operations supervisor resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Senior-level Supply Chain and Operations leader with extensive experience creating strategies and leading the execution of all global supply management activities, including procurement, contracting, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation while driving supply management strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision-making, perfected by over ten years of experience leading organizational business units.

Skills
  • Logistics expertise
  • Customer Relations
  • Documentation and control
  • Strategic planning
  • Military Experience with Secret Clearance
  • Supplier Management
  • Procurement
  • Forecasting And Planning
  • Supply Chain Metrics
  • Program Planning
  • Issue Resolution
  • Track Performance
  • Supplier Performance
  • Program Requirements
  • Executive Management
  • Program Management
Work History
Operations Supervisor, 01/2019 to Current
Allied Universal SecurityLayton, UT,
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Compiled training materials for new employees and tracked skill development.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction to 90%.
  • Analyzed department metrics and performance and reported findings to management.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management, increasing productivity to 100%.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Senior Supply Manager , 05/2017 to 01/2019
Eastman Chemical CompanyLinden, NJ,
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
  • Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures of over $2 million.
  • Balanced demand and supply while aligning volume and mix to achieve production objectives.
  • Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery.
  • Supervised seven staff members tasked with handling materials management, planning, purchasing and customer service duties.
  • Managed distribution network, logistics, trade compliance and warehouse management.
  • Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.
  • Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Oversaw demand planning, purchasing and logistics.
  • Negotiated with suppliers and vendors about contracts, policies and deadlines.
Supply Manager, 07/2003 to 05/2017
U.S. Army Active DutyCity, STATE,
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Coached, managed, tasked and assessed employees on company practices and processes.
  • Managed and maintained accountability for equipment valued at more than $500 million
  • Provided supply chain guidance to team of 185 employees.
  • Handled maintenance reports for orders requested and completed.
  • Supervised and managed employees during sorting, packaging and return procedures.
  • Managed accurate files and implemented new organizational systems to improve traceability.
  • Purchased, organized and distributed supplies for maintenance activities and personnel use.
  • Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
  • Determined appropriate budget levels and administered expenditures.
  • Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
  • Sourced and expedited materials for emergency operations such as humanitarian aid.
  • Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
  • Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
  • Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Forecasted and managed annual operating budget for every location.
  • Provided supply chain guidance to team of 240 employees.
  • Maintained 100% accountability of organization’s properties and equipment movement within and outside United States with Zero loss.
  • Managed and supervised government support contracts valued at over $5 million within and outside United States.
  • Sourced and expedited materials for emergency operations such as humanitarian aid
  • Purchased, organized and distributed supplies for maintenance activities and personnel use
Education
Master of Science: Psychology (Terrorism And Security) , Expected in 05/2011 to Walden University - Minneapolis, MN
GPA:
Bachelor of Science: Business Admin/International Management, Expected in 07/2009 to Columbia Southern University - Orange Beach, AL United States,
GPA:
Certifications
  • DSL - Demonstrated Senior Logistician
  • Certified Antiterrorism Officer, U.S. Army - 2022
  • Certified Contracting Officer Representative, U.S. Army - 2016
  • Certified Physical Security Officer, U.S. Army - 2009
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Resume Overview

School Attended

  • Walden University
  • Columbia Southern University

Job Titles Held:

  • Operations Supervisor
  • Senior Supply Manager
  • Supply Manager

Degrees

  • Master of Science
  • Bachelor of Science

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