operations supervisor resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Known as a Fixer in the industry, able to turn department's around to run more efficiently and with better rounded employees

  • Documented and resolved new KPI standards which led to our receiving Dept to be the number one in Burris Logistics while I manged the dept
  • Collaborated with team of 6 in the development of JDA implementation
  • Ability to turn departments around to a leaner and more productive area
  • OSHA certified reach truck, OP, Sit down, EPJ, Scissor Lift
  • Green Belt Six Sigma Lean ( test awaiting)
  • KPI standard
  • Food Certifications
  • JDA, AS400, Gold and Multiple other platforms
  • Food Certifications
  • Employee Motivation
  • Supplier Monitoring
  • Financial Statement Review
  • Customer Service Management
  • Goal Setting
  • Mathematical Calculation and Reasoning
  • Quality Assurance
  • Decision Making
  • Budget Control
  • Business Leadership
  • Records Organization and Management
  • Performance Assessment
  • Recruitment and Hiring
  • Administrative Management
  • Assignment Delegation
  • Department Oversight
  • Staff Scheduling
  • Verbal and Written Communication
  • Training Management
  • Policy Development and Enforcement
  • Team Leadership
  • Finance and Accounting Oversight
  • Cost Reduction
  • Focus and Follow-Through
  • Human Resources Oversight
  • Multitasking and Prioritization
  • Information Security
  • Payroll Administration and Timekeeping
  • Calendar Management
  • Word Processing
  • Inventory Tracking and Management

  • Product Transportation
Work History
Operations Supervisor, 06/2019 to present
Goodwill Industries Of Southeastern MichiganSaline, MI,
  • Pull and organize orders for from warehouse by part number and quantity as directed by picking ticket in priority assigned. Orders may be customer orders, IBTs or returns (excess and vendor).
  • Creates detailed schedule time lines to ensure all inbound and outbound shipments meet specifications.
  • Develops and provides input on labor requirements needed.
  • Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries.
  • Ensure all stock is pulled and loaded into the delivery vehicle with accompanying and necessary documents, in conjunction with delivery schedules maintaining a minimum accuracy rate of 99%.
  • Train new employees on the proper use and maintenance of equipment and facilities utilized in the performance of their job. Follow-up to ensure results are achieved.
  • Coordinates manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
  • Interfaces with other departments to ensure Inbound and outbound deadlines are met.
  • Develops a process plan including people, resources, equipment and floor space for each distribution receipt.
  • Establishes or adjusts work procedures to meet departmental schedules.
  • Increased efficiency of distribution center and its employees.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Initiates or suggests plans to motivate workers to achieve goals.
  • Confers with other Supervisor(s) and Managers to coordinate activities of department.
  • Reports machine and equipment malfunctions to our
  • Interprets company policies to workers and enforces safety regulations.
  • Adheres to all safety procedures in the performance of job duties.
  • Participate in the annual physical inventory
  • Weigh materials or products and record weight and other production data on tags and labels
  • Participates in the annual physical inventory.
  • Work on special projects as appointed by the warehouse manager
  • Assist with inventory control processes and procedures
  • Weekly payroll
  • Coaches employees for mentoring, discipline, and growth opportunities
  • Works with and schedules outside driers for deliveries
  • OSHA compliance for all heavy duty for all heavy machinery in the building
PM Operations Supervisor, 08/2018 to 06/2019
Advance Auto PartsFredericksburg, VA,
  • Assessed projects to determine project specification compliance, as well as conformance Burris' high quality standards.
  • Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and employees
  • Supervised team memebers and helped each member develop his or her unique skills and talents, promoting group productivity and cohesion.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Coach team member’s performance and encourage a sense of responsibility in the success of the whole operation for employee growth and departmental excellance
  • Actively present on warehouse floor, walking the aisles and docks
  • Utilize warehouse management system to track KPI’s and manage the shift
  • Certified in food handling regulations
Cross Dock Supervisor, 04/2018 to 07/2018
Keystone Automotive Operations, Inc.Phoenix, AZ,
  • Ensured a safe working environment for all employees
  • Manpower planning and equipment scheduling to maximize efficiency
  • Execute company processes successfully to ensure 100% compliance for Trader Joes
  • Ensure annual performance goals were exceeded
  • Foster a work environment that maximizes employee involvement, morale and engagement
  • Ensured quality standards were achieved for all goods shipped and received
  • Promptly solve problems to the maximum Trader Joes satisfaction
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Managed 120 cross dock employees
  • Worked with the clerks on scheduling delivers and shipping status
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Food handling Certified
Operations Manager, 08/2015 to 04/2018
SavatreeBloomfield, NJ,
  • Plan, schedule and ensure the timely delivery of the company's freight to a multi-regional geographic area using Oracle Transportation Management System (OTM).
  • Responsible for the tending loads, successful dispatch and pick-up of planned loads and subsequent ownership of loads for assigned area
  • Utilize network balance capacity tools to determine location of trucks and available customer loads, tailor planning to meet area needs.
  • Understand daily capacity demand and pro-actively communicate to appropriate leadership
  • Utilize Network Decision Support tools to assign loads to trucks (OTM, PC Miler) ensuring customers' service requirements are met
  • Communicate late pickups and/or deliveries, as well as any other load changes, to appropriate department personnel
  • Other duties as assigned, such as transportation compliance audits, KPI reporting
  • Customer service
  • Planned Customer orders
High School Diploma: , Expected in 05/1994 to Chicopee Comprehensive High School - Chicopee, MA,
Additional Information

Business owner for over 10 years

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Resume Overview

School Attended

  • Chicopee Comprehensive High School

Job Titles Held:

  • Operations Supervisor
  • PM Operations Supervisor
  • Cross Dock Supervisor
  • Operations Manager


  • High School Diploma

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