operations supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

  • Employee Development
  • Budget Administration
  • Budgeting and Cost Control Strategies
  • Quality Assurance
  • Performance Monitoring
  • Task Delegation
  • Risk Management
  • Management
  • Project Planning
  • Compliance Management
  • HR Knowledge
  • Delegation
  • Cycle Counting
  • Operations Management
  • Project Management
  • Logistics Coordination
  • Production
  • Safety Oversight
  • Inventory Coordination
  • Team Training
  • Logistics Oversight
  • Warehouse Operations
Operations Supervisor, 09/2021 to Current
Bd (Becton, Dickinson And Company)Richmond, VA,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Reduced process lags and trained team members on best practices and protocols.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Evaluated and reported on department metrics to upper management.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.
  • Developed action plans based on analysis findings and implemented solutions.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
  • Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Computed balances, totals or commissions to support accounting team.
Operations Manager, 07/2013 to 09/2021
Applied Industrial Technologies, Inc.Green Bay, WI,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with team leaders on quality audits.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Supported accident investigations and prepared related paperwork.
  • Measured and reviewed performance via KPIs and metrics.
  • Monitored resource use to achieve set goals within budget constraints.
Production Supervisor, 06/2008 to 07/2013
Pilgrim'sHuntington, TX,
  • Coordinated production requirements with material handling and staffing functions.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Established and updated production schedules to meet changing demands.
  • Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
  • Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Conducted performance reviews to identify and rectify areas for skill improvement.
  • Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Reviewed job specifications to properly set up machines.
  • Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
Pharmacy Technician, 10/2001 to 06/2008
Mhm Services, Inc.Clarks Summit, PA,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Answered telephones to respond to questions or requests.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Entered prescription information into computer databases.
Education and Training
BBA: Business Administration And Management, Expected in 05/2004 to The University of Tennessee - Martin - Martin, TN

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Resume Overview

School Attended

  • The University of Tennessee - Martin

Job Titles Held:

  • Operations Supervisor
  • Operations Manager
  • Production Supervisor
  • Pharmacy Technician


  • BBA

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