operations supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Knowledgeable Operations Manager with over 32 years of experience in the LTL trucking industry, bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents. I am used to working in the office alone covering all aspects of the operation:

~Answering the phones and dealing with freight lines, drivers and customers

~Unloading inbound trailers, routing for city dispatch and coordination with driver to make pickups along their routes

~Well versed in forklift operations

~Set up customers for dock pickups and loaded same

~Coordinated with several truck lines in regards to incoming freight, outgoing freight and any special needs: appointments, expedited freight

~Using several freight lines agent portals was able to input information directly into their systems to update the status of shipment

~Using Microsoft office, designed and maintained several databases and spreadsheets related to the needs of the company

~Unloaded the city drivers and loaded freight for linehaul and set up drivers to run linehaul to several carriers

~Able to use quickbooks to enter accounts receivable and payable and payroll as needed

~Was responsible for all IT and computer related issues

~Worked OSAD

~When the owner was away was responsible for all functions at the terminal

  • Office Management
  • Friendly and Relatable
  • Handling Customer Complaints
  • Information Security
  • Delegation and Work Assignment
  • Administration and Operations
  • Adaptable and Resilient
  • Complex Problem Solving
  • Relationship Building
  • Staff Supervision
  • Honesty and Integrity
  • QuickBooks
  • Multitasking and Organization
  • Microsoft Office
  • Warehouse Operations
  • Schedule Coordination
  • Performance Management
  • Decision Making
  • Customer Service Management
  • Recruitment and Hiring
  • Handling Complaints
  • Confidence and Drive
  • Customer Service
  • Phone and Email Etiquette
  • Database Maintenance
  • Appointment Scheduling
  • Microsoft Office Suite
  • Customer Relationship Management
Operations Supervisor, 06/1990 to Current
Quality Custom DistributionSuffolk, VA,


Working directly with the owner, I oversaw and was directly involved in all the following operations; dock, P&D, and Road Dispatch, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, OSAD, load average, and safety

Manage, plan, organize, and direct all employees assigned to them

Manage and implement security and loss prevention procedures

Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines

Prepare and implement action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets

Work with several different freight lines to develop a linehaul plan to effectively and efficiently move freight to destinations within their service standards

Schedule employees in accordance with hours planning and service requirements

Owner, 01/2010 to Current
Banfield Pet HospitalCommack, NY,

In 2010 started my own computer repair and web site design and hosting company. I build, sell and repair computer systems. I build and maintain IT networks. I design, build and host web sites.

Night Manager, 2006 to 2007
Stanford Hotel GroupPleasanton, CA,

The owner of the trucking company I worked for opened up a restaurant / convenience store. After my shift at A.S.E. Transfer Co., Inc., and on the weekends I would help out. I cooked, cleaned, interacted with the customers and closed out the nightly books.

Restaurant Manager, 01/1987 to 06/1990
Major Food GroupMiami, FL,

~Starting as a delivery driver, working my way to assistant manager then becoming manager of my own store in Brookings, SD. As manager I was responsible for all aspects of the Domino's Pizza franchise store that I was assigned to.

Education and Training
High School Diploma: , Expected in 06/1986 to Sisseton High School - Sisseton, SD
: Computer And Information Sciences, Expected in to University of South Dakota - Vermillion, SD
: Business Administration And Management, Expected in to University of South Dakota - Vermillion, SD

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Resume Overview

School Attended

  • Sisseton High School
  • University of South Dakota
  • University of South Dakota

Job Titles Held:

  • Operations Supervisor
  • Owner
  • Night Manager
  • Restaurant Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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