operations supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard working leader with a history of streamlining operations and increasing efficiency.

  • Management
  • Budgeting and cost control strategies
  • Logistics oversight
  • HR knowledge
  • Delegation
  • Staff supervision
  • Warehouse operations
  • Production
  • Compliance standards
  • Coordination
  • Schedule development
  • Logical reasoning
  • Materials handling
  • Inventory organization
  • Freight labeling
  • Forklift certified
  • Shipping and receiving
  • Wrapping and boxing
  • Team building
  • Problem resolution
  • Relationship building
  • Customer service
  • Safety and security procedures
  • Loss prevention expertise
  • Schedule oversight
  • Security team leadership
  • Organization
  • Armed Security
  • Loading Dock Procedures
  • Security Protocols
  • Cash Handling
  • Defensive Driving
  • Delivery Documentation
  • Cargo handling
  • Excellent sense of direction
  • Lifts up to 250 pounds
  • Pallet jack and hand truck operation
  • MS Office
Operations Supervisor, 01/1997 to Current
Goodwill Industries Of Southeastern MichiganMonroe, MI,
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Motivated employees to share ideas and feedback.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Aligned operational boundaries between processes and production demands.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Head of Security, 05/2005 to 08/2018
Change.OrgNew York, NY,
  • Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
  • Kept staff aware of security and safety concerns with regular meetings and drills.
  • Evaluated current security operations and personnel to detect areas in need of improvement.
  • Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Supervised property entrances and exits and monitored employee safety.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Took care of all scheduling and payroll for the security staff.
  • Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
Dock Worker, 06/2001 to 09/2004
Salvation Army UsaLapeer, MI,
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Palletized boxes to streamline movement and shipment.
  • Protected company inventory by maintaining and organizing storage areas.
  • Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
  • Shrink wrapped products to reduce damages and to increase productivity
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Loaded and unloaded materials by hand when necessary to ensure team met work demands.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Used ladders and pallet jacks to load and unload merchandise
  • Checked all load-related documentation to ensure that it is complete and accurate
Armored Truck Driver/Guard, 11/1999 to 12/2000
Dunbar ArmoredCity, STATE,
  • Drove and navigated armored truck and made numerous weekday stops to service bank, ATM, and retail customers.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Went through multiple firearms training courses indoor and outdoor.
  • Communicated with route customers and obtained agreement on needed cash denominations and amounts to conduct business transactions.
  • Maintained high degree of situational awareness to minimize risk of hazardous encounters.
  • Prepared daily and weekly cash disbursement reports and submitted to management to provide accountability and transparency.
  • Loaded and balanced ATM machines along daily routes to replenish cash supply for banks and ATM customers.
Education and Training
Associate of Science: Business Administration, Expected in 04/2012 to Indiana Wesleyan University - Marion, IN
GED: , Expected in 05/1996 to Valley Forge High School - Parma Heights, OH
Leadership Certificate: Management Leadership, Expected in 11/2001 to UPS Supervisor's Leadership School - Middleburg Hts, OH
: Communication, Expected in to Toastmasters - Independence, OH

1 week course on proper public speaking and hosting meetings.

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Resume Overview

School Attended

  • Indiana Wesleyan University
  • Valley Forge High School
  • UPS Supervisor's Leadership School
  • Toastmasters

Job Titles Held:

  • Operations Supervisor
  • Head of Security
  • Dock Worker
  • Armored Truck Driver/Guard


  • Associate of Science
  • GED
  • Leadership Certificate

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