Talented Operations Supervisor versed in business and employee management. Offering 18 years of experience in customer service. Decisive leader and strategic problem solver with excellent communication and planning abilities.
(Agero/Kia Consumer Affairs)Team Lead/Engine Service Campaign Recall– Worked as the primary contact for a group of agents handling the engine recall for Kia. Worked in partnership with other Team Leads, APMs and the client to ensure cases were being handled in a timely manner. Worked with dealerships to confirm repair status and to relay shipment dates of engines.
(Citi) Customer Complaints Email Team – Received email complaints from other locations or customers regarding in store experiences which required reaching out to the customer via email or phone with Store Managers or District Managers to resolve the complaints. Worked with stores to resolve sale errors, billing or promotional errors.
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