operations supervisor resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
MRP and ERP Systems
Budgeting and Cost Control Strategies
Customer Service
Handling Complaints
Multitasking and Organization
Decision Making
Complex Problem Solving
Team Leadership
Performance Management
Time Management
Quality Assurance
Warehouse Operations
Inventory Coordination
Honesty and Integrity
Adaptable and Resilient
Documentation and Recordkeeping
Goal Setting
Employee Motivation and Discipline
Confidence and Drive
Multitasking and Prioritization
Experience
Operations Supervisor, 11/2021 to Current Superior Plus Energy Services – Ashland, VA,
Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.
Executed and optimized operational responsibilities to promote seamless delivery of services.
Met productivity goals by adhering to operating standards and managing labor and expenses.
Identified and implemented cost savings initiatives to meet company objectives.
Implemented process innovations to improve overall performance and reduce labor costs.
Reduced process lags and trained team members on best practices and protocols.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Mobile Dispatch Coordinator, 08/2020 to 11/2021 Worlds Of Fun – Muskegon, MI,
Kept customers informed of service trucks' whereabouts and expected time of service.
Created trouble tickets in [Software] to dispatch to required technicians.
Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
Forecasted manpower requirements based on daily workload and company targets.
Balanced technician workloads to help minimize drive time and maximize productivity.
Monitored phone queue, supported emails and retrieved inbound support faxes.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Arranged for repairs to restore service and schedules.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Documented services performed, operations information and dispatch details in system.
Oversaw and coordinated communications within assigned territory.
Relayed work orders and information between work crews, supervisors and field personnel.
Managed communications within assigned territories.
Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
Train Conductor, 11/2018 to 08/2020 Norfolk Southern – City, STATE,
Received and followed directions from train dispatchers.
Managed railcar loading, unloading and switching.
Inspected switches on daily basis.
Announced route destinations and changes via PA systems.
Directed crew members by employing flag or hand signals, lantern and radio communications.
Coupled air brakes and electrical connections between trains.
Interpreted various signals to start, stop and back-up train or set and release air brakes.
Observed train movement to ascertain functionality.
Read and interpreted pieces in order to determine correct approaches.
Motivated members to provide first-rate performances by applying honed skills and experience.
Communicated with dispatchers regarding trains' routes, timetables and cargoes.
Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
Operated controls to activate track switches and traffic signals.
Arranged removal of defective cars from trains at stations or stops.
Operated trains, adhered to route plans and maintained operations and repair schedules.
Verified accuracy of timekeeping instruments with engineers to depart on time.
Train Dispatcher, 11/2008 to 11/2018 Norfolk Southern – City, STATE,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Worked closely with transportation supervisor to dispatch and assign loads.
Scheduled loads according to priority and available equipment.
Monitored changes in delivery schedule and communicated changes to customers.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Matched bills of lading and reconciled quantities to verify items shipped.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Utilized various software systems to facilitate movement, planning and scheduling.
Recorded results of service calls to create report summaries for senior management.
Reported delays, accidents or other traffic and transportation situations.
Investigated and resolved customer and vendor issues to retain business.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
Alerted personnel of road and weather hazards to minimize accidents and delays.
Education and Training
Associate of Science: Criminal Justice, Expected in 05/2001 to Kent State University - East Liverpool, OH, GPA:
High School Diploma: , Expected in 05/1997 to Wellsville High School - Wellsville, OH, GPA:
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