Operations Supervisor Resume Example

Supervises a team of Operators. Schedules Operator work assignments, provides support, operator development and responds to Operator needs. Investigates accidents or incidents and system problems. Coordinates trimester bidding processes and daily dispatching activities. Develops partnerships with employees, union leadership and other departments to create positive change and help establish an enjoyable and productive work environment. Builds partnerships with businesses, community organizations and agencies to assist in identifying, coordinating and addressing transportation needs. Ensures compliance with all laws, regulations and policies.

Responsible for operating UTA passenger buses in accordance with UTA operating procedures, assuming responsibility for the safety of customers and equipment. Performs standard pre/post trip vehicle inspections. Communicates appropriate information to TCC, customers, supervisors, and others designated to receive such information. Answers questions from customers and others. Collects appropriate fare from passengers. Follows UTA guidelines, operating rules and procedures.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Oversaw budgeting process for all assigned properties managed for The Franklin Group. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled.  Managed all day-to-day activities involving tenants, subcontractors and property management. Conducted & inventoried all building maintenance supplies. Worked with the owners to identify, develop and achieve renting or investment goals and objectives.  Networked / Partnered with cross-functional contractors/vendors to address business opportunities, issues and challenges. Drafted weekly staffing calendar each week for TFG, assistant, maintenance, owners, tenants, etc. Fully abstracted all leases and entered all pertinent information into the rent manager management system.  Reviewed all leases to guarantee that tenants received the proper level of service. Prepared and submitted monthly tenant visit logs in a timely manner. Recommended clarifications and changes in program policies to the director of property management. Updated tenant and unit information to keep current in housing database. Reviewed completed all applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Maintained tenant relations with regular tenant visits and phone calls. In charge of all dispersing  of owner rents, deposits and developing associated profit & loss or invoices statements.

Managed the Salt Lake City employment department for UPS. Recruited, hired, interviewed and trained, mentored, documentation for all Salt Lake Hub Sorts and Package Car Centers including the Salt Lake City Airport new hires. Combined sort count of over 2000 employees to keep staffed. Hired, trained and documented all package car helpers for entire state of Utah during Christmas time.
In charge of running several On-Road (Package Car Driver) center operations from Ogden to Salt Lake . Responsible for up to dispatching 105 drivers including coverage routes daily with accurate deliver and pick-up packages stop counts and projected routes times to service customers. Operations manager for several AM & PM Hub Operations, including running the Salt Lake Hub shifts (Preload, Day, Twilight, Midnight sorts). Responsible for up to 300 employees on Twilight & Midnight sorts.Part of a special PAS team to develop specific route plans and part of the efficiency initiatives during the revamping of the DIAD systems.

Operated in a heavy union environment working with employees, shop stewards and union officials daily. Engaged often in holding employees accountable for their work while maintaining the business. Responsible for training and discipline of employees when needed. Engaged in discipline of employees, write ups, investigations, grievances etc. Detailed understanding of the bargaining unit contract and the practice & enforcement of it. Occasional arbitrary discussions negotiating with union officials on specific employees grievances and their respective outcomes.

Taught, trained, assembled entire two week package car training classes, speakers, meals, lodging, etc for all new drivers attending the Salt Lake City driver workshop class for the district. Responsible for the package car driver training classes for UPS both on and off car. Proficient knowledge of UPS five seeing habits and cometary. Engaged employee safety awareness & company policies and job related daily, monthly, semi and annual goals. Investigated auto crashes, documenting & write up of in-depth accident reports, including pictures, diagrams, interviews of employee(s) witnesses, in-car GPS route technologies. Worked with third party insurance adjusters, doctors and other related professions to determine root causes of accident(s).