operations supervisor resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Proven ability to supervise and manage exempt employees focusing on improving key performance indicators (KPI’s) that support daily operational plans. Review of dashboard and reporting tools to provide real-time updates. Attention to detail in providing exceptional customer service to both internal and external customers. Pursuing opportunities to growth my base knowledge of the human resource discipline and/or Operations supervisor. Skilled Operations Supervisor versed in business and employee management. Bringing three years of experience in Transportation field. Decisive leader and strategic problem solver with excellent communication and planning abilities. Skilled Operations Supervisor versed in business and employee management. Decisive leader and strategic problem solver with excellent communication and planning abilities.

  • Delegation
  • Customer relationship management
  • Staff supervision
  • HR knowledge
  • Management
  • Warehouse operations
  • Cross-functional team management
  • Supervision and training
  • Proficient in Microsoft Office
  • Employee development
  • Performance improvements
  • Customer retention
  • Sound judgment
  • Schedule management
09/2018 to Current
Operations Supervisor Kenco Group, Inc. Duncan, SC,
  • Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.
  • Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.
  • Prepare and maintain employee attendance records and provide feedbacks to employees on same.
  • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Provided leadership to fifteen employees through coaching, feedback and performance management.
  • Reduced process lags and trained team members on best practices and protocols.
04/2017 to 09/2018
Revenue Cycle Specialist Virta Health Corp Atlanta, GA,
  • Strong organizational and analytical skills.
  • Understanding of compliance and third party payer requirements.
  • Performs routine follow-up on unpaid insurance claims and taking appropriate action to resolve problems causing delay in reimbursement.
  • Demonstrated proficiency in analytical, statistical and business intelligence tools.
  • Identified and corrected payment problems involving patients or third-party payers.
  • Reached out to responsible companies and individuals to collect on outstanding debts.
  • Produced accounting reports and provided targeted recommendations for improving revenue standing.
  • Boosted job efficiency by working closely with other analysts so that tasks and processes could be streamlined and duplication was avoided.
  • Monitored revenue status and created detailed reports for senior management.
03/2016 to 04/2017
Revenue Cycle Billing/Financial Counselor Emory Healthcare City, STATE,
  • Knowledge of medical terminology, CPT/HCPS and ICD-9 and ICD-10.
  • Demonstrated communication skills with a variety of audiences, including department management, physicians and staff.
  • Follow HIPAA guidelines in handling patient information.
  • Verify patient benefits eligibility and coverage including precertification/authorizations.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
  • Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
  • Documented all gathered information and details from discussions with patients and providers using EMR.
07/2013 to 03/2016
Front Office Coordinator/Financial Counseling Northside Hospital City, STATE,
  • Knowledge of medical terminology, CPT/HCPS and ICD-9 and ICD-10, as well as knowledge of billing and collections regulations.
  • Articulate and very effective at working with people of different backgrounds.
  • Performing financial assessments to determine financial assistance eligibility.
  • Financial counseling of patients.
  • Payment posting of manual and electronic billing statements in the EMR.
  • Provided counseling on policy benefits.
  • Proficient use of EMR, billing physician charges and use of Microsoft office suite.
  • Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
Education and Training
Expected in to to
: Communications
Thomas Edison State University - Trenton, NJ

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Resume Overview

School Attended

  • Thomas Edison State University

Job Titles Held:

  • Operations Supervisor
  • Revenue Cycle Specialist
  • Revenue Cycle Billing/Financial Counselor
  • Front Office Coordinator/Financial Counseling


  • Some College (No Degree)

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