operations supervisor resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity.

Results-focused professional with strength in management & team leadership. Proactive leader with strengths in communication and collaboration. Proficient in leveraging time management and project knowledge to promote growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Logistics oversight
  • Inventory coordination
  • Management
  • Staff supervision
  • Project management
  • Warehouse operations
  • Customer retention
  • Employee development
  • Schedule management
01/2019 to Current
Operations Supervisor Kenco Group, Inc. Flower Mound, TX,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and trained team members on best practices and protocols.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Managed supply chain and monitored logistics functions for company.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
  • Aligned operational boundaries between processes and production demands.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Managed scheduling for [Number] employees to optimize productivity.
  • Recruited, identified, and developed [Type] professionals and implemented training and development programs to successfully exceed retention targets.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Engaged professionally with [Job title]s and customers to build rapport and nurture relationships.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Coached and developed [Number] internal candidates for promotion to general management.
  • Directly managed team of [Number] and oversaw [Number] staff total in [Type] and [Type] operations.
  • Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
  • Managed business operations for [Number]-employee company generating $[Amount] in yearly revenue.
  • Lead team of [Number] employees in all operations including sales, service, parts and office functions.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Supported community outreach initiatives by partnering with local organizations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Generated reports detailing project information and predictions.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Initiated on-time, under-budget project management to optimize performance.
  • Adhered to operational schedules by monitoring [Timeframe] performance indicators.
  • Spearheaded launch of [Product or Service], including project management from concept to completion.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Assisted clients in governance, oversight and consultation of compensation committees and programs.
  • Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.
  • Managed special projects through effective emergency resolution.
  • Increased revenue by $[Number] over [Timeframe] by [Action].
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Led team of [Number] in sales and service operations.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Managed $[Number] [Type] projects and [Number] team members through exemplary [Skill].
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Managed budget and payroll operations for [Number]-member organization.
  • Met operational objectives by establishing qualified staff, promoting adherence to [Type] regulations and providing outstanding customer service.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
  • Set sales budget for prime costs, loss of goods and controllable items to improve cash flow.
  • Elevated resource allocation, accurately controlling expenses.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Managed [Number] departmental associates to provide optimal productivity for multi-building campus.
  • Accessed required resources to assist clients with complicated tax issues, including complex business transactions, debt restructuring, bankruptcy and financial due diligence.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Collaborated with [Type] department to craft organization's mission and vision statements.
01/2006 to 01/2019
Pump Mechanic Caterpillar Mabank, TX,
  • Disassembled machinery to remove parts and make repairs.
  • Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
  • Performed regular preventive maintenance on [Type] machinery and mechanical equipment to maintained continued operation and operator safety.
  • Fabricated new parts to repair broken material.
  • Facilitated optimal efficiency in machinery with thorough cleaning, lubricating and adjustment of components.
  • Read and interpreted technical documents blueprints to disassemble and reassemble equipment for repairs and component replacements.
  • Analyzed machine error messages and diagnostic test results to identify faults.
  • Kept accurate records of malfunctions, equipment and parts used and maintenance performed using [Software].
  • Operated welding equipment such as [Tool] and [Tool] to cut, join, repair and fabricate components and equipment.
  • Entered codes and instructions to program computer-controlled machinery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
10/2003 to 09/2005
Army Training Officer United States Army City, STATE,
  • Ensured a 90% level of training readiness and scheduled personnel for required career progression schools and proficiency training
  • Conducted presentations and prepared materials using Microsoft Word, PowerPoint, and Excel
  • Prepared, developed, and conducted training in accordance with regulatory guidelines
  • Determined training needs and developed related classes.
  • Mentored specific employees on areas in need of improvement.
  • Created and utilized successful lesson plans to train on outlined material.
  • Organized key training sessions and qualifications for personnel.
  • Organized training for [Number] new employees per week.
  • Modified teaching strategies to customize lesson plans for different student needs.
  • Performed as company-wide subject matter expert for training matters.
  • Trained and licensed [Number] [Type] employees on multiple Marine Corps vehicles in support of field operations.
  • Developed tracking system for Marines not in training due to injuries or pending legal actions.
Education and Training
Expected in 05/1997 to to
High School Diploma:
Great Mills High School - Great Mills, MD

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Resume Overview

School Attended

  • Great Mills High School

Job Titles Held:

  • Operations Supervisor
  • Pump Mechanic
  • Army Training Officer


  • High School Diploma

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