operations supervisor resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • . Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation. Productive Operations
  • Supervisor practiced in business and employee management. Bringing 5 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
  • Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
  • Decision Making
  • Customer Service
  • Project Planning
  • Office Equipment Management
  • Administration and Operations
  • Data Analysis and Modeling
  • Attention to Detail
  • Verbal and Written Communication
  • Customer Service Management
  • Schedule Coordination
  • Logistics Oversight
  • Performance Management
  • Spanish Fluency
  • Research and Analysis
  • Multitasking and Organization
  • Inventory Management
10/2017 to Current
Operations Supervisor Quality Custom Distribution Canton, MA,
  • Managed supply chain and monitored logistics functions for company.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Reduced process lags and trained team members on best practices and protocols.
  • Built strong operational teams to meet process and production demands.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
06/2016 to 09/2018
Weekend Shift Manager Florida East Coast Railway Cocoa, FL,
  • Supervising 3-5 man teams at a time and assigning task as needed
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Complete forms in accordance with company procedures.Maintain scheduling pick ups as well as delivery od=f merchandise
  • Politely assisted customers in person and via telephone
  • Supervise other clerical staff and provide training and orientation to new staff, I was responsible for running weekly and daily reports of the hotel and the financial status of the property
  • Instructing personal for daily task and operations
  • Scheduling employees for the next week based on occupancy rate
  • Earned owners trust by serving as key holder, responsibly opening and closing the property
  • Assisting guest with any questions or concerns they might have at the time of check in or during their stay
  • Processing payment for guest
  • Created and maintained an organized database to develop promotional sales
  • Managed Property on a daily basis when called upon.
02/2013 to 09/2017
Delivery Will Call Coordinator The Home Depot Inc City, STATE,
  • Maintained and verified records of time, materials, expenditures and crew activities.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Planned work assignments and equipment allocations to meet established metrics.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
06/2012 to 12/2012
Assistant Foreman Mine Service Inc City, STATE,
  • Determining load weights and checking them against lift capabilities
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Conferred with senior management, owners, contractors and design professionals to discuss project goals and problem solve.
  • Managed sites by focusing on safety, operations and productivity.
  • Assisting the supervisor with ordering of material
  • Completing safety meeting at the beginning of the day with all employees, setting rules and making sure all safety rules were being followed as needed.
Education and Training
Expected in to to
: Business Communicatins
Lonestar College - Houston, TX,
Native/ Bilingual

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Resume Overview

School Attended

  • Lonestar College

Job Titles Held:

  • Operations Supervisor
  • Weekend Shift Manager
  • Delivery Will Call Coordinator
  • Assistant Foreman


  • Some College (No Degree)

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