Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity.

  • Management (10+ years)
  • Logistics (10+ years)
  • Freight (10+ years)
  • Policies and procedures implementation
  • OSHA recordkeeping
  • Decision-making
  • Policy development
  • Facilities maintenance
  • Safety protocols
  • Team building
  • Time management
  • Project planning
  • Leadership
  • Troubleshooting
  • Inventory monitoring
  • Organizational skills
  • Team management
  • Reliable and trustworthy
  • Critical thinking
  • Equipment repair
  • Documentation skills
  • Software management
  • Facility operations
  • Building security activities
  • Property maintenance
  • Staff training and mentoring
  • Sanitization
  • Communication
  • Construction
  • Hand tool operations
  • Microsoft Office
  • Air and water piping systems
  • Sprinkler system maintenance
  • Landscape maintenance
05/1992 to 01/2019
Operations Supervisor Laz Parking Memphis, TN,
  • 27 years of service
  • Responsible for managing the daily activities of the Package Center Operations including meeting service commitments and improving center performance.
  • Meet operational business requirements including, safety, quality and production goal.
  • Executed operational plans that achieve business objectives, dispatch plans that maximize efficiency and works through the center management team to ensure packages are received, processed and delivered in a safe, timely and efficient manner.
  • Effectively train and educate Supervisor's and Employees on a daily bases.
  • Planned and delivered safety training for team members.
  • Inspected commercial and public building to comply with fire codes and inspection standards.
  • Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
  • Ensure implementation and maintenance of comprehensive Health and Safety Plan, Oversee and review management and safety compliance audits, monitor employee safety training and certifications, Identify customer needs and determine solutions to resolve customer issues, build customer relationships, Emphasize customer service and satisfaction, Ensure staff development by coaching and providing feedback and verify that employees have career goals and plans, promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.
  • Improved lockout and tagout maintenance procedures to maximize worker safety.
  • Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
  • Develop customer relationships with local union officials.
  • Building coordinator with all new projects
  • Trouble shooting with daily equipment and electronics
  • Other common responsibilities include staffing, hiring, firing, scheduling, payroll, problem solving, multi tasking, teamwork, security, OSHA compliance and general maintenance along with operating and maintaining an automated system called PAS (Preload Assist System) an advanced package flow technology system that builds and designs and implements how the delivery trucks are loaded and how the trucks deliver by geographic areas.
Maintenance Technician & Installer Security Specialties / Sound Mart Satellite City, STATE,
  • Maintained, Installed, tested and repaired Fire Alarm systems, Security Systems, and Satellite control systems for commercial and residential projects.
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Operated hand and power tools to complete repairs.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Troubleshot and diagnosed building equipment and systems to find root causes.
Independent Business Owner JWL Logistics City, STATE,
  • Responsible for matching authorized and reliable transportation carriers to the shippers and coordinating all of the shipping needs for many companies.
  • Perform freight services according to company and government regulations, Work with Shippers, Carriers and Dispatchers to manage the schedules, Track report status to customers, manage multiple deliveries, schedule appointments, process spot request and develop new sales strategies to improve business, Resolve freight discrepancies in a timely manner, Respond to customer concerns and queries professionally, Maintain positive and productive relationships with customers, Negotiate contract and pricing agreement with carriers, Ensure that freight paperwork is accurate and complete before transportation.
  • Successful Business owner and operator while maintaining building facility maintenance.
  • Made financial and logistics decisions in best interest of company.
  • Kept records for production, inventory, income and expenses.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Monitored supply levels and ordered new items to maintain completing daily cleaning tasks.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Installed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
Education and Training
Expected in
: Criminal Justice
Yakima Valley Community College - Yakima WA ,
Activities and Honors

Operation Excellence Awards

Operations Safety Awards

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School Attended

  • Yakima Valley Community College

Job Titles Held:

  • Operations Supervisor
  • Maintenance Technician & Installer
  • Independent Business Owner


  • Some College (No Degree)

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