Operations Supervisor resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems to track team performance and revenue and reduce shrinkage.

  • Staff supervision
  • Customer relationship management
  • Project management
  • Customer retention
  • Cross-functional team management
  • Schedule management
  • Performance improvements
  • Supervision and training
  • Employee development
  • Sound judgment
  • Shrinkage control
Operations Supervisor, 07/2014 to Current
Kohl'sIndianapolis, IN,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Coached and developed internal candidates for promotion to general management.
  • Lead team of 25 employees in all operations including quality, call handling, etc...
Store/Location General Manager, 01/2014 to 07/2014
Harbor Freight ToolsKaty, TX,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
Sales Supervisor, 09/2008 to 01/2010
OfficeMaxCity, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed all cash, credit and check transactions with POS system and cash register.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education and Training
High School Diploma: , Expected in
Mountain View High School - Mesa, AZ

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • Operations Supervisor
  • Store/Location General Manager
  • Sales Supervisor


  • High School Diploma

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