Operations Supervisor resume example with 9 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems to track team performance and revenue and reduce shrinkage.
Skills
Staff supervision
Customer relationship management
Project management
Customer retention
Cross-functional team management
Schedule management
Performance improvements
Supervision and training
Employee development
Sound judgment
Shrinkage control
Experience
Operations Supervisor, 07/2014 to Current Kohl's – Indianapolis, IN,
Trained, mentored and motivated employees to maximize team productivity.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Coached and developed internal candidates for promotion to general management.
Lead team of 25 employees in all operations including quality, call handling, etc...
Store/Location General Manager, 01/2014 to 07/2014 Harbor Freight Tools – Katy, TX,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Tracked monthly sales to generate reports for business development planning.
Sales Supervisor, 09/2008 to 01/2010 OfficeMax – City, STATE,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Processed all cash, credit and check transactions with POS system and cash register.
Supported team members by assisting in upselling products and services and closing sales with customers.
Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education and Training
High School Diploma: , Expected in Mountain View High School - Mesa, AZ GPA:
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