Operations Supervisor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Knowledgeable and experienced HR professional focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. A practical understanding of business needs. Areas of expertise include conflict management and employee training. Energetic Recruiter with a self-motivated and results-driven mentality combined with strong communication, analytical, problem solving and reasoning skills.

Highly skilled in negotiating and administering labor agreements and arbitrating grievances.

  • Human resources management
  • Union negotiations
  • Benefits programs
  • Recruitment policies
  • New employee orientations
  • HR policies and procedures expertise
  • PeopleSoft HRMS
  • Exceptional communicator
  • Time and labor control
  • Recruiting
  • Organized
  • Payroll administration
  • People-oriented
  • QuickBooks
  • Microsoft Office Suite
  • Negotiation
  • Process improvements
  • Project planning
  • Human resources audits
  • Payroll and benefits administration
Operations Supervisor, 12/2016 to Current
KrogerMercer Island, WA,
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Community Health Worker, 08/2015 to 10/2016
Caregiver HomesQuincy, MA,
  • Created and oversaw training courses focused on team and community education.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Assisted Management during daily situations by handling administrative tasks, conducting research and using aquired training to assess case by case.
  • Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Provided healthy living and disease management information to specific population groups.
  • Returned calls, emails and faxes according to departmental policy.
  • Acquired and maintained knowledge of with all SCDFC policies and procedures.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Maintained HIPAA compliance across all patient data-handling, systems and training.
  • Provided DHS (Department of Health Services) with corrective action plans.
  • Recruited, trained and managed volunteers.
  • Provided necessary health education training for patients.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Communicated extensively with patients to provide assistance, support and instructions.
Care Coordinator, 08/2013 to 06/2015
A Helping Hand HomecareLake Oswego, OR,
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Answered patient questions and provided take-home materials for further information.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Human Resources Coordinator, 11/2010 to 08/2016
Afni, Inc.San Antonio, TX,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Created social media initiatives for new employee search strategies.
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Evaluated and resolved all performance-based and on-site incident employee injury claims.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Created succession plans and promotion paths for all staff.
  • Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
  • Devised training programs for new and existing employees.
  • Explained human resources policies and procedures to all employees.
  • Assessed employee performance and issued disciplinary notices.
  • Selected and interviewed candidates for all available positions.
  • Built financial model for new HR business unit.
  • Answered employee questions during entrance and exit interview processes.
  • Helped training and development staff with all aspects of training coordination.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Ran queries and reports through ADP system.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Conducted new hire orientations making new employees feel welcome and ready to succeed.
Education and Training
Master of Arts: Social Work, Expected in 05/2021
University of Southern California - Los Angeles, CA
Bachelor of Arts: Sociology, Expected in 05/2014
California State University - Dominguez Hills - Carson, CA

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Resume Overview

School Attended

  • University of Southern California
  • California State University - Dominguez Hills

Job Titles Held:

  • Operations Supervisor
  • Community Health Worker
  • Care Coordinator
  • Human Resources Coordinator


  • Master of Arts
  • Bachelor of Arts

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