Operations Supervisor resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Knowledgeable and experienced HR professional focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. A practical understanding of business needs. Areas of expertise include conflict management and employee training. Energetic Recruiter with a self-motivated and results-driven mentality combined with strong communication, analytical, problem solving and reasoning skills.
Highly skilled in negotiating and administering labor agreements and arbitrating grievances.
Skills
Human resources management
Union negotiations
Benefits programs
Recruitment policies
New employee orientations
HR policies and procedures expertise
PeopleSoft HRMS
Exceptional communicator
Time and labor control
Recruiting
Organized
Payroll administration
People-oriented
QuickBooks
Microsoft Office Suite
Negotiation
Process improvements
Project planning
Human resources audits
Payroll and benefits administration
Experience
Operations Supervisor, 12/2016 to Current Kroger – Mercer Island, WA,
Developed and oversaw strategies for improving operational efficiency and accuracy.
Trained, mentored and motivated employees to maximize team productivity.
Built upon established practice standards to improve operational performance and reduce labor costs.
Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Community Health Worker, 08/2015 to 10/2016 Caregiver Homes – Quincy, MA,
Created and oversaw training courses focused on team and community education.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Assisted Management during daily situations by handling administrative tasks, conducting research and using aquired training to assess case by case.
Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
Answered calls and interacted with community members to provide information on advocacy services.
Assisted individuals with navigating health care systems, appointments and classes.
Provided healthy living and disease management information to specific population groups.
Returned calls, emails and faxes according to departmental policy.
Acquired and maintained knowledge of with all SCDFC policies and procedures.
Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Maintained HIPAA compliance across all patient data-handling, systems and training.
Provided DHS (Department of Health Services) with corrective action plans.
Recruited, trained and managed volunteers.
Provided necessary health education training for patients.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Effectively served as an advisory resource by providing patient/family experience expertise.
Communicated extensively with patients to provide assistance, support and instructions.
Care Coordinator, 08/2013 to 06/2015 A Helping Hand Homecare – Lake Oswego, OR,
Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Answered patient questions and provided take-home materials for further information.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Human Resources Coordinator, 11/2010 to 08/2016 Afni, Inc. – San Antonio, TX,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
Created social media initiatives for new employee search strategies.
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
Sorted job applications, vetted candidates and recommended individuals for key positions.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Evaluated and resolved all performance-based and on-site incident employee injury claims.
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Created succession plans and promotion paths for all staff.
Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
Devised training programs for new and existing employees.
Explained human resources policies and procedures to all employees.
Assessed employee performance and issued disciplinary notices.
Selected and interviewed candidates for all available positions.
Built financial model for new HR business unit.
Answered employee questions during entrance and exit interview processes.
Helped training and development staff with all aspects of training coordination.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Ran queries and reports through ADP system.
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Conducted new hire orientations making new employees feel welcome and ready to succeed.
Education and Training
Master of Arts: Social Work, Expected in 05/2021 University of Southern California - Los Angeles, CA GPA:
Bachelor of Arts: Sociology, Expected in 05/2014 California State University - Dominguez Hills - Carson, CA GPA:
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